Passengers with Reduced Mobility

How to obtain assistance

Our UK based Contact Centre are here to help with all your Special Assistance requests. All requests must be received at least 48 hours before departure other otherwise stated.

The Contact Centre opening times are below, and they can be contact via telephone or email:

Monday – Friday 06:30am – 20:00pm
Saturday Closed
Sunday 10:00am – 17:30pm

Contact Number: (0044) 330 333 7998 (Calls to this number are free of charge)
Email address: customercare@flybmi.com

Once a request has been added to your booking you will be notified via email with an updated booking confirmation. Passengers who have requested wheelchair assistance are required to check-in 90 minutes before the flight departure time.

Travelling with a Wheelchair

If you are travelling in a wheelchair please consider the type of assistance you require from the list below and contact us on 0330 333 7998 at least 48 hours prior to travel. This will ensure we can make the necessary arrangements to for your journey.

  • Wheelchair assistance required when you are unable to walk long distances
  • Wheelchair assistance required when you are unable to climb aircraft steps
  • Complete wheelchair assistance right from Check-in to your seat on the aircraft.

Companions providing assistance will be required if you cannot independently:

  • Reach an emergency exit unaided
  • Go to the toilet unaided
  • Unfasten a seat belt
  • Retrieve and fit a life jacket
  • Fit an oxygen mask.

Passengers with reduced mobility may carry one wheelchair and or other assistive devices that they are dependant upon, free of charge.

In circumstances where passengers with reduced mobility are travelling with a companion we will seat both passengers together. For travelling companions we do not offer any discounted fares.

Damage to mobility equipment

Incase of damage to mobility equipment please contact Customer Care at customercare@flybmi.com. Please see the following link for information relating to the Montreal Convention.

Preparing Battery Powered Wheelchairs for Travel

Dependant upon the type of wheelchair/mobility aid being used, a number of safety measures should be taken before your flight.

  • Wheelchairs powered by dry-cell batteries: Please ensure the wheelchair is protected from inadvertent operation
  • Wheelchairs powered by wet-cell batteries: Please ensure the wet-cell battery is removed prior to boarding. Protect the battery terminals to prevent short circuits by covering the terminals with electrical insulating tape or plastic caps. Ensure that the battery is securely fastened and installed in the wheelchair/mobility aid battery tray.
  • Non-folding wheelchairs may not be carried.

Seating onboard

We have suitable seating for passengers with reduced mobility and these will be assigned at check in. All aisle seats have armrests that can be raised to enable easier access.

If you need to use a harness on-board this can be pre ordered at least 72 hours before departure.

Getting to and from toilet facilities onboard

We will do our best to allocate you a seat near the toilet. All of our flights operate with a single crew member therefore we are unable to assist passengers with reduced mobility to and from the toilet. This is something worth considering when planning your trip as you may need to arrange to travel with a companion.

Please note that we do not carry on-board wheelchairs.

Assistance dogs

Assistance dogs can be carried on all domestic flights within the UK and European flights arriving Bristol airport only

bmi regional has government approval to carry recognised assistance dogs, free of charge, within the aircraft cabin.

You can bring your assistance dog into the UK without quarantine as long as it meets the rules of the EU pet travel scheme.

Recognised assistance animals are qualified by an organisation registered as a member of Assistance Dogs International or the International Guide Dog Federation

bmi regional will normally only carry one assistance dog per flight however two may be accepted if they are travelling with a family or group.

There is a special dog harness that passengers can purchase for the flight however if they don’t have one, the Cabin Crew can use an extension seatbelt to slip it through the dog’s lead.

bmi regional do not currently carry any other type of assistance animal in the cabin.
Acceptance of carriage is subject to the following criteria:

  • The booking must be made at least 7 days in advance
  • The dog should have a coat or harness identifying them as an assistance dog

 

Please call our Customer Contact Centre to add this service to your booking:

Tel (UK Callers): 0330 333 7998 (Calls to this number are free of charge)

Tel (International Callers): +44 330 333 7998

Telephone lines are open:

  • Monday to Friday: 06.30 – 20.00
  • Saturday: closed
  • Sunday: 09:30-13:00, closed between 13:00-13:30, and then open from 13:30-17:30

Medical Advice

Before You Fly

When preparing for your trip we strongly recommend you do the following:

  • Check any vaccination requirements at least six weeks before you fly.
  • Ensure that you have adequate travel insurance to cover all aspects of your journey, including medical costs should you become ill and need to be treated by a doctor abroad.
  • If you have a medical condition please notify us at the time of booking or not later than 48 hours before departure on 0330 333 7998 and we will be able to advise you accordingly.

Medical Clearance

It is your responsibility to be reasonably satisfied that you are medically fit to fly and to travel and/or that all precautions recommended by your doctor are in fact taken before, during and after flight. A fitness to fly certificate is required from your doctor when:

  • You have an existing unstable medical condition.
  • You have a respiratory or heart condition.
  • You require the use of medical equipment onboard.
  • You are in doubt as to whether you should fly due to a recent illness, surgery, injury or hospitalisation.
  • You are travelling for medical reasons, or, to receive medical treatment elsewhere.

Customers carriage of oxygen

Customers can travel with their own O2 bottle only if they have pre-advised bmi regional Customer Contact Centre. This is in order that we can confirm that they have satisfied Dangerous Goods regulations and the bmi regional Dangerous Goods Manager has approved it in accordance with IATA DGR 2.3.4.1. bmi regional do not provide oxygen for passengers that require it, and they will need to bring their own.

Passengers must contact reservations at least 48hrs in advance prior to carriage. They must also have a medical certificate stating they are fit to fly. Failure to seek prior approval may result in the item not being permitted for travel. The bmi regional Customer Contact Centre can be contacted as follows:-

Tel (UK Callers) – 0330 333 7998
Tel (International Callers) – +44 330 3337998

The O2 bottle must not exceed 5kg and can only contain gaseous air. It must be stowed securely underneath the seat in front.
The passenger must also be able to use the oxygen bottle themselves or be travelling with someone that can assist them.

Different types of oxygen equipment

As many types of equipment customers may use come under dangerous goods restrictions, further information on these is shown in Section 9. This includes items such as:-

  • Portable Oxygen concentrators
  • Continuous positive airway pressure (CPAP) machines
  • Nebulisers
  • Liquid oxygen devices
  • Oxygen generators

Safety Requirements Applicable to the Carriage of Electric Mobility Aids

References:

  • Regulation (EC)No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (“the PRM Regulation”)
  • ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air (ICAO Doc 9284 AN/905) (“the ICAO Technical Instructions”); and
  • Regulation (EC) No.3922/91 Annex III (“EU-OPS”).

bmi regional will do its best to accommodate persons with reduced mobility and their electric mobility aids onboard our aircraft. We would encourage persons with reduced mobility to pre-notify their intention to travel with an electric mobility aid. Pre-notification will assist us with the provision of special assistance, vastly reduce the possibility of your electric mobility aid being refused for carriage, and help prevent it from being damaged. If your electric mobility aid has loose-fitting parts such as armrests, footrest, cushions etc., they should be placed in a plastic stowage sack or similar, prior to loading in the aircraft, to prevent any loose parts getting lost or broken. Passengers may prefer to carry this type of equipment on board the aircraft to prevent loss or damage.

We will endeavour to accept 2 pieces of mobility equipment per person with reduced mobility subject to advance warning of 48 hours and the limitations of space on our aircraft and the application of relevant legislation concerning dangerous goods.

Due to the dimensions and location of our Embraer aircraft baggage hold the maximum weight and dimensions we can accept are as follows:

Weight 50Kg;
Height 80cm x width 70cm x length 170cm.

We may not be able to carry your electric mobility aid if:

  • we are not satisfied that the requirements of the ICAO Technical Instructions are met in relation to the prevention of inadvertent operation and short circuit of the mobility aid;
  • insufficient space being available on our aircraft at the time the booking is made with us;
  • mobility aid dimensions exceeding the cargo door dimensions; and
  • The tare weight of a mobility aid exceeding the aircraft loading limitations, having considered all possible load spreading options.

Before we can accept your electric mobility aid, we need you to give us as much information as you can on the electric mobility aid you have such as:

Manufacturer/Model
Tare (un-laden) weight
Dimensions
Number of batteries
Type of battery (wet acid, non-spillable or lithium)
Instructions for preventing accidental activation

We can accept the following types of electric mobility aid.
Wheelchairs/Mobility aids with non-spillable wet batteries or with batteries which comply with Special Provision A123

Battery-powered wheelchairs or other similar mobility aids for use by passengers whose mobility is restricted by their disability, health or age, or a temporary mobility problem (e.g. broken leg), with non-spillable wet batteries or with batteries which comply with Special Provision A123:-

(a) non-spillable batteries must comply with Special Provision A67 or the vibration and pressure differential tests of Packing Instruction
(b) bmi Regional must verify that:-
(1) The battery terminals are protected from short circuits, e.g. by being enclosed within a battery container;
(2) The battery is securely attached to the wheelchair or mobility aid;
(3) Electrical circuits have been inhibited.
(c) The wheelchair/mobility aid must be secured against movement in the cargo hold and must be carried such that it is protected from being damaged by the movement of baggage, mail, or cargo;
(d) Where a battery-powered or other similar mobility aid is specifically designed to allow its battery (ies) to be removed by the user (e.g. collapsible):-
(1) The battery (ies) must be removed. The wheelchair/mobility aid may then be carried as checked baggage without restriction;
(2) The removed battery (ies) must be carried in strong; rigid packaging’s which must be carried in the cargo compartment;
(3) The battery (ies) must be protected from short circuit; and
(4) The pilot-in-command must be informed of the location of the packed battery.
(e) It is recommended that passengers make advance arrangements with bmi regional.

Wheelchairs/Mobility aids with spillable batteries

Battery-powered wheelchairs or other similar mobility aids for use by passengers whose mobility is restricted by their disability, health or age, or a temporary mobility problem (e.g. broken leg), with spillable batteries:-

(a) Provided that the wheelchair or mobility aid can be loaded, stowed, secured and unloaded always in an upright position then the battery may remain installed in the wheelchair. bmi Regional must verify that:
(1) The battery terminals are protected from short circuits (e.g. by being enclosed within a battery container);
(2) The battery is securely attached to the wheelchair or mobility aid;
(3) Electrical circuits have been inhibited;
(4) The wheelchair/battery-powered mobility aid must be carried such that it is protected from being damaged by the movement of baggage, mail or cargo.
(b) If the wheelchair or mobility aid cannot be loaded, stowed, secured and unloaded always in an upright position, the battery must be removed. The wheelchair or mobility aid may then be carried as checked baggage without restriction;
(c) The removed battery must be carried in strong, rigid packagings as follows:
(1) packaging’s must be leak-tight, impervious to battery fluid and be protected against upset by securing to pallets or by securing them in cargo compartments using appropriate means of securement (other than by bracing with freight or baggage) such as by use of restraining straps, brackets or holders;
(2) batteries must be protected against short circuits, secured upright in these packaging’s and surrounded by compatible absorbent material sufficient to absorb their total liquid contents; and
(3) These packaging’s must be marked “BATTERY, WET, WITH WHEELCHAIR” or “BATTERY, WET, WITH MOBILITY AID” and be labelled with the “Corrosive” label and with the “Package Orientation” label.

The pilot-in-command must be informed of the location of a wheelchair or mobility aid with an installed battery or the location of a packed battery.

It is recommended that passengers make advance arrangements with bmi regional; also that batteries which are spillable should be fitted with spill-resistant vent caps when feasible.

Wheelchairs/Mobility Aids with Lithium batteries

Lithium-ion battery powered wheelchairs or other similar mobility aids for use by passengers whose mobility is restricted by either a disability, their health or age, or a temporary mobility problem (e.g. broken leg), subject to the following conditions:-

(a) The batteries must be of a type which meets the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3;
(b) bmi Regional must verify that:;
(1) The battery terminals are protected from short circuits (e.g. by being enclosed within a battery container);
(2) The battery is securely attached to the wheelchair or mobility aid;
(3) Electrical circuits have been inhibited.
(c) Mobility aids must be secured against movement in the cargo hold and must be carried in a manner such that they are protected from being damaged by the movement of baggage, mail or other cargo;
(d) Where a battery-powered or other similar mobility aid is specifically designed to allow its battery (ies) to be removed by the user (e.g. collapsible):-
(1) The battery (ies) must be removed. The wheelchair/mobility aid may then be carried as checked baggage without restriction;
(2) The battery (ies) must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals);
(3) The removed battery (ies) must be protected from damage (e.g. by placing each battery in a protective pouch). The battery (ies) must be carried in the passenger cabin;
(4) Removal of the battery from the device must be performed by following the instructions of the manufacturer or device owner;
(5) The battery must not exceed 300 Wh;
(6) A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried.
(e) The pilot-in-command must be informed of the location of the mobility aid with an installed battery or the location of the lithium battery when removed and carried in the cabin;
(f) It is recommended that passengers make advance arrangements with bmi regional.

Availability of information on Specific Electric Mobility Aids

The user guides of electric mobility aids normally include the tare weight and dimensions which we require for load control purposes, but typically do not include instructions for inhibiting the circuits of electric mobility aids in order to make them safe for the carriage by air. The British Healthcare Trades Association (BHTA) has compiled (in conjunction with its members) a log containing all of the information needed by bmi regional and the airport operator to facilitate the safe carriage of many electric mobility aids. The log includes electric mobility aids distributed by BHTA members since 2006 (estimated to cover around 70% of the devices used within the EU) and is intended for use by persons with reduced mobility, tour operators, airlines and airports to ensure the appropriate information is shared by all involved in the carriage of electric mobility aids by air. The log is published at the following address:

www.bhta.net/home/air-transport-advice-lists.html

The means of inhibiting circuits to prevent the accidental activation of electric mobility aids vary. Most scooters have a key which can be switched to the off position, removed and given to the passenger for safe keeping. However most power chairs are switched on and off with a push- button which could be reactivated in flight by the inadvertent movement of baggage or cargo. Accordingly, further steps are required to inhibit the circuits of such devices, for example disconnecting electric cable plugs or connectors, or inserting an inhibiting plug (such as the Airsafe™) into the charging socket of the device. For each power chair listed, the BHTA log specifies whether the use of an Airsafe™ inhibiting plug is appropriate (as advised by the power chair manufacturer). Airsafe™ plugs can be purchased on the internet through various retailers.

The battery terminals of current models of electric mobility aids tend to be protected from short circuit through the battery being fully encased. On other models it may be necessary to insulate battery terminals, e.g. with electrical insulating tape.

Please remember. If we are not satisfied that an electric mobility aid can be carried safely its carriage will be denied, and if we have not been given a minimum of 48 hours notice of your intention to travel with an electric mobility aid before your date of travel we cannot guarantee carriage.

For more information view our voluntary code of practice for customers with special needs.

Information for Reservations, Travel Agents, Tour Operators

If a special assistance passenger books a flight with bmi regional and requests specific assistance with regards to electric mobility aids, we ask that you insert the applicable industry codes (WCBD-non-spillable batteries or WCBW-wet cell batteries or WCLB-lithium ion batteries) into the customer’s reservation record (PNR) along with all the required information relating to the manufacturer, model, Tare (un-laden) weight, dimensions, number of batteries, type of batteries (wet acid, non-spillable or lithium)and the instructions for preventing accidental activation.

Please contact our Customer Contact Centre