Kontakt oss

What type of query do you have?


Call our Customer Care Team
0330 333 7998

International Callers:
Belgium: +32 25 880 624
Czech Republic: +42 0538 890 012
France: +33 1709 58328
Germany: +49 892 206 1138
Italy: +39 0457 860 449
Norway: +47 239 60 575
Sweden: +46 5487 708 00

Our lines are open:

UK Calls:
Monday to Friday 06.30 – 20.00
Saturday closed
Sunday 09:30-17:30 (closed between 13:00-13:30)

International Calls:
Monday to Friday 0830-2000 (Local CET)
Saturday and Sunday 0900-1700 (Local CET)

Christmas Day closed
(opening hours during bank holidays may vary)


Group bookings
(10 or more passengers)
[email protected]

PR Enquiries
PR enquiries are not able to assist with any customer enquiries.

If your query is press or media related only, please contact the below:

UK
Samantha Marsh
[email protected]

Germany
Silke Warnke-Rehm
[email protected]



Relevant Information

Upload a file | Allowed file types: .doc/.docx, .pdf, .txt, .png, .jpg or .gif

In the event of your claim requiring reimbursement of costs, please include your IBAN and BIC bank details.