Travel Assistance

Can I fly with my guide dog?

Assistance dogs can be carried on all domestic flights within the UK and European flights arriving at airports listed on the Government website.

flybmi has government approval to carry recognised assistance dogs, free of charge, within the aircraft cabin.

You can bring your assistance dog into the UK without quarantine as long as it meets the rules of the EU pet travel scheme.

Recognised assistance animals are qualified by an organisation registered as a member of Assistance Dogs International or the International Guide Dog Federation

flybmi will normally only carry one assistance dog per flight however two may be accepted if they are travelling with a family or group.

There is a special dog harness that passengers can purchase for the flight however if they don’t have one, the Cabin Crew can use an extension seatbelt to slip it through the dog’s lead.

flybmi do not currently carry any other type of assistance animal in the cabin.
Acceptance of carriage is subject to the following criteria:

  • The booking must be made at least 7 days in advance
  • The dog should have a coat or harness identifying them as an assistance dog

Please call our Customer Contact Centre to add this service to your booking:

Tel (UK Callers): 0330 333 7998 (Calls to this number are free of charge)

Tel (International Callers): +44 330 333 7998

Telephone lines are open:

  • Monday to Friday: 06.30 – 20.00
  • Saturday: closed
  • Sunday: 09:30-13:00, closed between 13:00-13:30, and then open from 13:30-17:30

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How can I talk to somebody in your call centre/Customer Contact Centre?

UK Callers

0330 333 7998 (Calls to this number are free of charge)

Telephone lines are open:
Monday to Friday 06.30 – 20.00
Saturday closed
Sunday 09:30-17:30 (closed between 13:00-13:30)

International Callers

Denmark: +45 898 70 797
France: +33 1709 58328
Germany: +49 892 206 1138
Italy: +39 0457 860 449
Netherlands: +31 2080 82998
Norway: +47 239 60 575
Sweden: +46 5487 708 00
Switzerland: +41 315 280 222
Czech Republic: +42 0538 890 012

Telephone lines are open:
Monday to Friday 0830-2000 (Local CET)
Saturday and Sunday 0900-1700 (Local CET)

Opening hours during bank holidays may vary.

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If I change my booking will my special request still be booked?

Changes to flight bookings can only be made via our customer contact centre. Any special requests such as wheelchair assistance will be transferred to the new flight.

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I'm pregnant, can I still fly?

You may travel to the end of week 30 without certification. Between 30 and 36 weeks of your pregnancy you’ll need written approval from your doctor confirming your expected date of delivery, that you are in good health and that there is no reason why you should not fly. Beyond 36 weeks we will refuse travel. Please consider your return journey when you make your reservation. For mothers expecting twins or triplets travel may be permitted up to the end of your week 32 of pregnancy.

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How old is a child?

flybmi classify an infant as someone who is under the age of 2 and a child from the age of 2 to 15. Over 16 years of age is an adult.

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I require wheelchair assistance. How do I book it?

You will need to call the customer contact centre on UK 0330 333 7998 International + 44 330 333 7998 at least 48 hours prior to travel to book your wheelchair. You will need to tell us what type of assistance you require from the list below:

  1. Wheelchair assistance required when you are unable to walk long distances
  2. Wheelchair assistance required when you are unable to climb aircraft steps
  3. Complete wheelchair assistance right from Check-in to your seat on the aircraft

Please note: Passengers who have requested wheelchair assistance are required to check-in 90 minutes before the flight departure time.

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Can I use a child's car seat for my infant on board the flight?

Children between the ages of 6 months and 3 years are permitted to travel in a forward facing car seat approved by the CAA and will pay the same as an adult fare.

Please note the car seat needs to be forward facing, have a single quick release harness straps must be a width of 1”, and be of fixed shell construction.

Child Seats

  1. Child car seats can be used for infants between the ages of 6 months and 3 years (infants under six months must be secured by means of a child restraint).
  2. The “seat” must not be located in a row of seats which is adjacent to an emergency exit.
  3. The child seat should only be placed on seat ‘F’.
  4. The child seat must be pre-boarded and secured to the aircraft seat before the child is seated.
  5. At least one seat adjacent to a child seat shall be occupied by a physically able person, of not less than 14 years, who is responsible for the occupant of the child seat.
  6. The seat and its harness must be designed so that the child can easily and quickly be secured in or removed from it.
  7. The harness must be a minimum of 1 inch wide and must include lap, shoulder and crotch straps, to ensure the child is properly secured.
  8. The seat, or any part of it, must not show any obvious signs of having sustained damage.
  9. The seat must be of a width that allows the armrest to be lowered.
  10. Any manufacturer’s seat meeting these requirements may be accepted.

Note: American child car seats are also accepted on condition that they meet all the requirements detailed in this section. On no account can a rearward-facing seat be accepted.

A car seat can be accepted provided it conforms to the 10 points above.

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Can my child fly unaccompanied?

flybmi offers an unaccompanied minor (UMNR) service for children travelling alone. A child between the ages of 5 to 11 years (inclusive) can travel using this service on a flybmi operated service. Make your booking online and call our customer contact centre to add this service. Request must be made at least 48 hours prior to departure. Requests received within 48 hours are only accepted on a discretionary basis by flybmi customer contact centre.

Please note this is not available for codeshare flights unless the booking is made directly with the operating carrier.

If 2 children are travelling together and one of the children is aged 16 or over the other child is not considered to be an unaccompanied minor, they would be considered to be travelling accompanied.
Parents or guardians must make sure that all the appropriate documentation has been completed including visas, vaccinations, passports and relevant flight insurance.

Parents/guardian of the unaccompanied minor will be requested to remain at the airport of departure for 30 minutes after the aircraft is airborne.

Cost of Service

In addition to the airfare, there will be a supervision charge for flybmi operated flights of £100 / €114 per flight each way per child.

Young adults between 12-15 years, travelling alone, are not designated as unaccompanied children or minors within the system, but are regarded as ‘young passengers’. If parents or guardians wish to opt for the unaccompanied minor service for such passengers, then the applicable supervision fee can be paid and the young passenger will be designated as an unaccompanied minor.

Please note unaccompanied minor requests are subject to availability.

What happens if the aircraft is diverted or delayed?

Once the flight departs, the aircraft may have to make an unscheduled landing, either returning to the departure airport or going to an alternate airport. Also, a connecting flight could be delayed or cancelled. flybmi will contact the persons responsible for picking up or dropping off the child and make alternate arrangements. This could include arranging alternative transportation back to the original airport, arranging a later flight to the original destination, or arranging a flight to an alternative where a responsible adult can pick up the child.

A child who is flying alone, but who is not using the airline’s unaccompanied child program will likely be treated as any other passenger. Your child should tell an airline representative of their travel situation, but that is no guarantee that the airline will be willing or able to offer any additional services.

If the flight is delayed overnight, flybmi will contact the parents/guardian to advise them, however flybmi will not take responsibility for overnight accommodation for an unaccompanied child and will inform the local authorities who will take charge of the child until alternative arrangements can be made.

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