Ask

I've lost my bags – how do I find my missing baggage?

flybmi look after your baggage while it’s in our care. However, on rare occasions your bag can be lost or delayed.

Firstly, if you have lost or misplaced your bag or belongings in the airport terminal, please contact the airport for assistance.

If your luggage has not appeared on the baggage carousel, and it’s now missing, we’ll do everything we can to help.

Here’s what to do if your bag is delayed or lost:

  • If you find that your baggage is damaged or has not arrived at the baggage arrivals, please contact a flybmi representative immediately. Details of your baggage will be taken and assistance offered.
  • If your baggage is delayed, you will be given a ten-character WorldTracer file reference number. We will start to trace your bags and when found we will contact you and arrange a convenient time for delivery.
  • If you wish to speak to a baggage handling agent, please telephone the number given to you at the time your baggage was reported missing.

Contact us: customer care