Ask

I require wheelchair assistance. How do I book it?

You will need to call the customer contact centre on UK 0330 333 7998 International + 44 330 333 7998 at least 48 hours prior to travel to book your wheelchair. You will need to tell us what type of assistance you require from the list below:

  1. Wheelchair assistance required when you are unable to walk long distances
  2. Wheelchair assistance required when you are unable to climb aircraft steps
  3. Complete wheelchair assistance right from Check-in to your seat on the aircraft

Please note: Passengers who have requested wheelchair assistance are required to check-in 90 minutes before the flight departure time.