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at the airport
check-in options
Passengers can now check-in online and we have made it easier for passengers to retrieve their bookings.
They can print their boarding card before they leave for the airport, drop any bags at the bmi bag drop and go straight through to departures. Online check-in is available any time from 24 hours before the flight and up to one hour before see below for further details.
night before check-in for long haul customers
Passengers can now check-in for their flight online before they get to the airport - this saves time for the business passenger!
They simply need to print their boarding pass before they leave for the airport, drop any bags at the bmi fast bag drop and go straight to departures. Online check-in is available any time from 24 hours before they fly and up to 30 minutes before departure.
- your client should go to online check-in, within the travel information
- choose their preferred form of identification - booking reference and surname/credit or debit card used as the FOI or frequent flyer number
- if the online check-in service is available for the clients booking then a 'check-in online now' link will appear
your client will be quickly be taken through the following:
- passenger selection, multiple passengers must be checked in individually
- security questions
- seat selection
- print boarding pass
- print e-ticket receipt
If the passenger is unable to print their boarding pass, they should go to the bmi premium check-in desk, or they cab also print their boarding card at the bmi web points located at London Heathrow, Edinburgh and Glasgow
online check-in is currently available on the following routes:
- London Heathrow to/from Aberdeen, Amsterdam, Belfast City, Brussels, Dublin*, Durham Tees Valley, Edinburgh, Glasgow, Hanover, Jersey, Leeds Bradford, Manchester, Venice
- London Heathrow to Alicante/Palma (facility currently not available for inbound journey)
- Leeds Bradford to/from Edinburgh,Brussels and Glasgow
- Manchester to/from Aberdeen, Edinburgh, Glasgow
- Edinburgh to/from Brussels, Leeds Bradford, Manchester
- Aberdeen to/from Amsterdam, Brussels, Norwich
- East Midlands to/from Brussels
your client can use online check-in if:
- they are travelling on a bmi operated route as listed above
- they have booked directly at flybmi.com or via a travel agency
- the ticket must be an e-ticket
- when travelling on a tiny fare we will select the seat for the client when checking in and if the passenger is returning within 24 hours we will check-in the client for the return at the same time - once the seat has been allocated the client will not be able to make any changes
- the passenger must answer all the security question correctly
your client will be unable to use online check-in if:
- if the booking contains infants as we need to allocate appropriate seating
- if you have requested special medical requirements etc
- there are more than nine passengers in the booking
- if the passenger holds a paper ticket
Online check-in is available for passengers travelling from Dublin to Heathrow carrying hand baggage only. Customers with luggage should check-in using the self Check-in Machines at the airport.
*Passengers travelling on the Dublin to London Heathrow route who print their boarding cards at home must show an acceptable form of photographic ID at security.as specified below:
- valid passport
- valid photographic driver's licence
- valid photographic EU or Swiss national identity card
- valid armed forces identity card
- valid police warrant card/badge
- valid airport employees security identity pass
- valid business photographic business ID
Click here to view our online check-in demonstration.
Our new bmi web points are all directly linked to flybmi.com - currently situated around the check-in areas at Heathrow, Glasgow and Edinburgh and in the lounges at Heathrow and Manchester.
Customers can use them to:
- check-in online (if more than an hour before their flight and on an online check-in route)
- check their Diamond Club account
Business and economy cabin travellers on a bmi e-ticket or with an ATB ticket can use bmi self Check-in Machines at most bmi airports.
- All machines can be used when travelling with hand luggage
- London Heathrow has a baggage drop at desk 7, terminal 1 for passengers with luggage for the hold.
click here for more details about bmi's self Check-in Machines
bmi business check-in desks can be used by:
- All business cabin passengers
- Diamond Club silver and gold members.
There is also a dedicated check-in desk for use by silver and gold Diamond Club members at Heathrow.
When returning within 24 hours of their outbound flight, passengers with only hand luggage can check-in for both parts of their journey at the same time.
When returning within 24 hours of their outbound flight, passengers with only hand luggage can check-in for both parts of their journey at the same time.telephone check-in
Passengers can telephone check-in for their flight on 0870 606 6868. This option is available in the UK/ROI for passengers in business cabin and silver and gold Diamond Club members with hand luggage only.
lounge / gate check-in
Some airports allow bmi business passengers and silver and gold Diamond Club members to check-in at the business and Diamond Club lounges or at the departure gates. Please note this is dependant on the individual airport’s policy.
This new desk at London Heathrow terminal 1 is next to Domestic Security. It enables passengers to:
- make and change e-ticket bookings
- check-in when travelling with hand luggage only
- collect boarding passes when using telephone check-in.
night before check-in for long haul customers+
Avoid the rush hour traffic or a hectic hotel check out!
Night before check-in is a fantastic service available at Manchester, which gives your passengers an opportunity to check-in for their long haul flight the evening before they fly.
Our long haul check-in service at Manchester airport is open between 19:00 and 21:00hrs at the bmi check-in desk 23 in Terminal 3.
+Please note, night before check-in will not be available on Christmas Day or New Year’s Eve.
If your clients live within easy driving distance from Manchester airport or they are staying overnight at a nearby hotel they can check in all their luggage and collect their boarding pass the evening prior to departure.
- all members of the family or group must be present with tickets and passports
- they must check-in all their bags, if they need to check in any additional baggage on the day of departure they will have to join the check-in queue again
- once they have checked in they will need to leave a local contact number where they will be staying overnight
- arrive at the airport 2 hours prior to departure and proceed straight to the gate allocated for their flight
Reduce time spent at the airport and maximise your time in the sun by using fax check-in at out Caribbean destinations!
Simply complete a bmi fax check-in form and fax to the bmi handling agent one day in advance of your departure.
You then need only allow a minimun of 90 minutes to report to the bmi check-in desk where you can check-in your baggage and collect your boarding pass. forms are available from the bmi handling agency representatives in the arrivals hall at your destination.
Please be aware that passengers can use any of the following Star Alliance and codeshare partners cards for identification:
- bmi Diamond Club
- Virgin Atlantic Flying Club
- Air Canada Areoplan
- Air New Zealand Airpoints
- ANA Mileage Club
- Asiana Club
- Austrian Miles and More
- LOT Miles and More
- Lufthansa Miles and More
- SAS Euro Bonus
- Singapore Krisflyer
- Spanair Plus
- Tap Victoria
- Thai Airways Royal Orchid Plus
- United Mileage Plus
- US Airways Dividend Miles
- Varig Smiles
Special services
Does your client have any special requirements!
Find out all about the services we provide by visiting special services here.