baggage
missing - damaged baggage
- If items of checked-in baggage are missing or damaged, the passenger needs to set up a report at the final destination. This should not be reported midway in a journey.
- This report is always done by the final carrier. It does not matter who your first carrier was unless the passenger was re-routed by a carrier during their journey.
- Please advise passengers to make any reports before leaving the airport at their final destination.
making a Property Irregularity Report (PIR)
The PIR is filled in by the staff at the final destination airport. The information is logged into the World Tracer System to track the baggage/s.
If after 24 – 48 hrs the bag has not been found, the passenger may be asked for more information.
information the passenger is asked for at the time the report is made:
- Full name
- Permanent address
- Temporary address – where they are staying
- Contact telephone numbers
- Tag numbers from when the bags were checked in – these are very important!
- Names the bags were checked in under. sometimes bags are pooled and/or another person’s name may be on the bag tag
- Type of Case /Bag/Item etc – the baggage office have pictures for passenger to choose from as this is coded for the system
- Colour/Brand
- Any distinguishing features
- Any personal tags on the bag or any old tags (moved house and tag not amended) or someone else’s tag – they borrowed the bag.
damage/pilfered report (DPR)
If the bag is damaged /pilfered and items are crushed and/or damaged or missing, a DPR is made. The DPR should be done at the airport on arrival, if possible.
other forms and information
- At most airports the passenger is given a telephone number to call for further information on missing baggage
- A file reference number can be issued. This needs to be quoted on all calls to the Baggage Helpline.
- For convenience passengers can now access their World Tracer file via the lost baggage page or by going to www.flybmi.com/baggagetracer and click link from the lost baggage page
- World Tracer - click here - you would need the surname and file reference number to access information
NOTE: Manchester do not give out the reference numbers at the time the details are taken. This will be generated after the passenger has left the airport. the passenger will be given details of where to contact for further information. When calling the passenger will need the name the report was registered under, they can then be given the File Report details for future reference. This should be given each time the passenger calls, with this information the passenger, will also be able to check details on the Internet at their leisure.
UK baggage helpline - 0870 2400 182
Dublin baggage no. - 01 4073038
items left on-board / lost property
Items found on the aircraft will be held at the airport of arrival. Passengers need to contact the carrier at the airport to see if their lost property has been found.