Keeping your customers satisfied at all times - whether it’s before, during or after your flights, is very important to us.
delayed or damaged bag?
If your passenger finds that their baggage is damaged or has not arrived at the baggage arrivals, please ask them to contact a bmi staff member immediately. Details of their baggage will be taken and assistance offered.
delayed baggage
Any delayed baggage will be entered onto the World Tracer to track and trace missing baggage. The passenger will be given a file reference - they can enter this information into the World Tracer with their surname and gain updates on the progress of their baggage tracing. If they have not received a file reference then they can call the baggage helpline for information and they can be given this information when calling.
You can check the latest update on your bags by clicking here and enter your baggage reference number and surname.
If you or your client wish to speak to a baggage agent then the telephone number given at the time the missing baggage was reported would need to be called between the hours of 8am to 8pm.
*calls may be recorded or monitored for quality
lost your bag?
If your client has misplaced their bag or belongings on the flight or in the airport terminal, they must contact the individual airport for assistance.
For further information please ask them to contact the baggage helpline.