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baggage

Lost baggage

Keeping your customers satisfied at all times - whether it’s before, during or after their flight, is very important to us. 

Delayed or damaged bag?

If your client's baggage is damaged or missing during their trip, before leaving the arrivals hall, ask them to contact a bmi staff member immediately.

They will be asked to fill out a Damaged Property Report (DPR) or a Property Irregularity Report (PIR). 

Property Irregularity Report (PIR)

If your client's bag is missing upon arrival or items are missing, your client will be asked for the following information in order to complete the Property Irregularity Report (PIR):

  • Full name
  • Permanent address
  • Temporary address - where they are staying
  • Contact telephone numbers
  • Tag numbers from when the bags were checked in - these are very important
  • Names the bags were checked in under. sometimes bags are pooled and/or another person's name may be on the bag tag
  • Type of case/bag/item etc - the baggage office have pictures for passengers to choose from as this is coded for the system
  • Colour/brand
  • Any distinguishing features
  • Any personal tags on the bag or any old tags

Any delayed baggage will be entered onto the World Tracer baggage tracing system.

The passenger will be given a file reference (a ten-character World Tracer reference number) which they can enter with their surname and gain updates on the progress of their baggage tracing by visiting www.flybmi.com/baggagetracer

From then on we will commence to trace your client's bags and when found, we will contact them and arrange a convenient time for delivery.

Damaged Property Report (DPR)

If your client's bag has been mishandled and the bag is damaged or the contents are damaged, a DPR should be made.  The report should be completed in the arrivals hall at the airport. 

Lost bag in the airport terminal?

If your client has misplaced their bag or belongings on the flight or in the airport terminal, they must contact the individual airport for assistance. 

Baggage Helpline

Telephone 0844 8484 888.

Opening hours: 8am-8pm Monday to Sunday