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New Premium Check-in area
bmi customers can now enjoy our new Premium Check-in area at London Heathrow's Terminal 1.
The new glass surround area is located on the main concourse of Terminal 1 and provides a fast and hassle free check-in service for Business Class and Premium Economy customers as well as bmi Diamond Club Gold and Silver Card holders.
bmi is also the only airline at London Heathrow to offer Business Class customers a 30 minute check-in promise enabling your customers to arrive at London Heathrow check-in as little as 30 minutes before their bmi flight departs, with the guarantee that they will make their flight.
Premium leisure customers can also experience a more personal service when using the Premium check-in area with bmi staff collecting luggage and travel documents from customers on arrival so that they can complete the check-in formalities whilst they sit back and relax.
New International Lounge at Heathrow
Our superb new International Lounge will open in June providing a totally new experience for Business Class and Diamond Club customers. Look out for further details nearer the time.
More carriers move to Terminal 1
Following recent airline moves at London Heathrow, Terminal 1 now handles only 14 million passengers leading to fewer unnecessary delays. Star Alliance is preparing to implement the next stage of its 'Move under one Roof' strategy. For a list of Star Alliance carrier movements click here
Quick security process
The British Airports Authority (BAA), has stated that it will take less than five minutes to clear security in Terminal 1 for 95 per cent of the time, and less than 10 minutes for 99 per cent of the time, providing great enhancements in the service provided by the airport.