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Contact details

Dedicated Travel Trade helpline

Telephone

0871 2244 224 (UK)
+353 (0)1 407 3036 (ROI)

Opening hours

Mon to Fri 8am - 6.30pm
Sat 9am - 5pm (closed Sun)

Reservations

Telephone

0844 8484 888 (UK)
+44 (0)1332 64 8181 (Outside UK)
+353 (0)1 4073 036 (ROI)

Fax01709 314993 (UK)
Opening hours

24 hours, 7 days a week

Group Sales (10 or more passengers)

Telephone

0844 8484 567 (UK)
+353 (0)1 407 3038 (ROI)

Opening hoursMon to Fri 9am to 5.30pm
More info 

Baggage claims

Telephone0844 8484 888 (UK)
+3531 (0)1 407 3037 (ROI)
Opening hoursMon to Sun 8am - 8pm
More info 
Lost baggage tracer 

Cargo Department

Telephone

0844 243 0600 (UK)
+44 (0)845 120 8222 (outside UK)

Emailcargo.planning@flybmi.com

Opening hours

Mon to Sun 7am to 8pm
bmicargo.com

Charter Department
(enquiries for charter flight numbers BD7000 to BD8999)

Telephone

0844 244 7040

Opening hours

Mon to Fri 9am to 5pm

Refunds

Telephone01332 854534
Opening hoursMon to Fri 9am to 3.30pm
(message service out of hours)
Address

Revenue Services Department
bmi
Donington Hall
Castle Donington
Derby
DE74 2SB

Customer Relations (post flight enquiries only)

Telephone01332 854321 (UK)
Opening hoursMon to Fri 9.00am to 5.00pm
Fax

01332 854875

AddressCustomer Relations
bmi
Donington Hall
Castle Donington
Derby
DE74 2SB

Chauffeur Drive contact telephone numbers

UK

0844 8483 322 (24 hours)

Dublin, Freetown, Khartoum, Addis Ababa and all other destinations during out of office hours.+44 (0)1332 646409
Aleppo+963 21 2121 587
Almaty+7 727 2724040
Amman+962 65548951
Baku+994 12 4970500
Beirut+961 1 747777
Bishkek+996 312 664922
Cairo+20 23954888
Damascus+963 11 2239800
Dammam+966 (0) 3 8979691
Jeddah +966 (0) 2 2633009
Kiev+38 496 0531
Moscow+7 495 7999309
Riyadh +966 (0) 1 2190512
Tbilisi +995 32 940719 / 940720
Tehran +98 21 2204552
Tel Aviv +972 3 7951588
Yerevan+374 10 521383 / 528220

Diamond Club enquiries

Telephone0844 8480 808 (UK) Blue, Blue Plus and Silver members
0845 608 7788 (UK) Gold members
+44 (0)1332 854274 (outside UK)
Fax+44 (0)1623 724099
Opening hoursMon to Fri 8am to 8pm
Sat and Sun 8am to 6pm

Company Rewards

Email rewards@flybmi.com
Telephone+44 (0)208 990 5228 - option 7
Opening hoursMon to Fri 9am to 5.30pm