check your customers in online
To save your customers valuable time whilst they are travelling, you can now check them in for their flights online in three simple stages:
- Passengers
locate your booking and confirm your customers’ details
- Summary
check and confirm their seat allocation
- Confirmation
send the boarding pass on to the passenger for them to print and they are ready to go!
If you are about to check in your customer online please read the following points to make sure you are prepared for each stage of the process:
- You MUST have your travellers consent to check in on their behalf
- Online check in is available from 24 hours to 30 minutes before scheduled departure time
- Your customer must have an electronic ticket and be travelling on a route eligible for online check in. view the online check-in routes
- Your passenger must take their boarding pass to the airport, before you start the process be sure you know how you will forward this on to them – either by email or by printing the pass and giving it to them*
what are the benefits of checking in online?
- Your customer saves valuable time spent at the airport
- There is the opportunity to pre select seats
- Passengers without luggage can head straight to departure security with their pre printed boarding pass
- Passengers with luggage can avoid queues by using our online fast bag drop
what if the passenger forgets their boarding pass?
Passengers that have been checked in online but don’t have their boarding pass with them at the airport can collect them either via the bmi web points or the bmi check in desks at the airport.
If you need to re-access the booking confirmation to forward by email or print after you have checked the passenger in you can simply re-enter the booking details to re-locate the booking.
*Email addresses entered to be mailed a boarding pass will NOT be added to bmi marketing databases.