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elderly and disabled

elderly and reduced mobility

bmi is committed to the needs of the elderly and passengers with reduced mobility (PRM). bmi aims to:

  • Improve the accessibility of air travel
  • Ensure every passenger’s needs are met
  • Treat all passengers equally
  • Provide freedom of movement and freedom of choice for all.

bmi will not refuse to carry any customers with reduced mobility except where they cannot safely be carried or cannot physically be accommodated**.

If we should refuse to carry a passenger, bmi will explain clearly and explicitly the reason for refusal.

bmi will not charge for any costs incurred whilst providing for special needs*, the carriage of basic mobility equipment or other essential disability devices.

special onboard needs

Please advise us of any specific needs at least 48 hours in advance so we can arrange the necessary equipment and staff.

  • Additional oxygen onboard*: bmi may ask for a medical form to be completed
  • An onboard wheelchair is available on all bmi long haul twin aisle aircraft
  • bmi can only offer WCHR services on flights using Embraer aircraft. WCHC and WCHS services are unavailable.
  • Certified Service Dogs will be carried in the cabin free of charge, subject to national importation and airline regulations
  • bmi reservations textphone for the deaf is 01332 854015 (this number is set up to answer in CCITT)

If a passenger advises us that they are self reliant, we will respect their wishes. However, the safety of our passengers and staff must take precedence at all times.

* A fee may be charged for onboard oxygen, please contact our bmi reservations for full details.
** bmi currently have restrictions on the Embraer EMB-145 and 135, due to safety issues concerned with accessing the aircraft.

Carriage of Customers with Artificial Limbs

Small cylinders of carbon dioxide operate some artificial Limbs. The carriage of these, when worn by the customer, is exempt from the IATA restricted articles regulations.  The net weight should not exceed 230grms(8.11oz).  Spare cylinders of the same size and make, may be carried if required to ensure an adequate supply for the duration of the trip.

For more information view our voluntary code of practice for customers with special needs.