Q: What will be the procedure for voiding of V-MPD?
A: Recommended practice:
Agents can void a V-MPD in BSPlink the same day, subject to Airline approval. (Void Request) If a Void Request is not obtained the same day the V-MPD will be billed and the Agent will need to go through the refund application process.
Q: How a V-MPD can be modified if issued with a mistake?
A: Recommended practice:
V-MPD cannot be modified after issuance. After issuance and if not voided on the same day, a V-MPD that have been issued incorrectly must be refunded in accordance with the procedures of the airline on whom the V-MPD was issued.
Q: What document will be issued to the passenger as proof of payment for a V-MPD?
A: Recommended practice:
Implement a local procedure (if required) of printing a copy of V-MPD for the passenger on plain paper and validating it with stamp/signature of the issuing party. Alternatively a travel agency may issue their own receipts as evidence of a transaction.
Q: Could the net fare not be visible on the printed copy of the V-MPD?
A: Recommended practice:
There is an option to hide the net fare.
Q: How will credit card payments be handled for V-MPDs?
A: Recommended practice:
Use manual credit card charge form (where applicable) to obtain passenger’s signature. Where no manual forms are available it is recommended to adhere to any local procedures already established for credit card sales or non face to face transactions. For transactions via POS machines there is no change of procedure.
Q: How can a V-MPD be used as an MCO (e.g. as payment for an reservations change or upgrade, for paper tickets?
A: Recommended practice
In the case of a payment for a reservations change fee payable to an airline, the V-MPD can be issued. The airline may view this as prepayment for the reservations change fee and may issue an MCO in exchange as evidence of the transaction. In the case of upgrades where the ticket can be reissued based on a reassessment of the fare paid then the ticket should always be reissued in accordance with standard industry practice. Where the ticket cannot be reassessed, then in accordance with an airlines procedures a V-MPD could be issued as evidence of the prepayment of an upgrade. An airline may view this as prepayment for the upgrade and may issue an MCO in exchange as evidence of the transaction.
Q: How can a V-MPD be used for Agent Refund Voucher?
A: Recommended practice
Where an electronic ticket requires reissue and there is a refundable balance the V-MPD may be issued as an ARV in accordance with carrier policy in order to account for the residual amount. Such ARV may then be processed as a refund via BSPlink in accordance with current procedures.
Q: - is there a time limit for sending the V-MPD on queue before departure ? especially if the tkt must be issued by a third party acting on bmi’s behalf ?
A: 24 hours
Collection of change fee for e-tickets
If you make a change to a booking that results in a change fee only being applied. Please reissue the e-ticket and show the change fee as an additional collection and use the tax code XP or MF, depending on your GDS.
If and e ticket is changed for a “free to change” fare type then the e ticket is “auto revalidated”