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how to book bmi e-ticket
bmi e-ticket - frequently asked questions
bmi e-ticket - frequently asked questions
Q. How do I book an e-ticket ?
- Prepare the booking details as usual and if applicable, enter the customer's frequent flyer number BEFORE the ticket is issued.
- If the passenger has a FQTV card, enter this in the relevant field (if applicable)
- we accept most frequent flyer cards we have eticket agreeements with
- If there is no FQTV card available the passenger wishes to use the self check-in facility this will still be possible as no FOID is now required for eticket bookings
- Issue tickets by entering TKPET
Q. Which routes are bmi e-ticket be available on?
A. All bmi routes are e-ticketable (as of 3 October 2008)
Q. How many sectors can be included on an e-ticket?
A. An e-ticket booking can include up to four sectors, and also include open JAWs (eg. LHR-EDI-GLA-LHR)
Q. What if someone is travelling on two sectors that don't both offer e-ticket?
A. If it is a through fare, and one sector does not offer e-ticket, then a paper ticket will be necessary for the whole journey.
Q. What if a customer is travelling with bmi from EDI-LHR and then onward with another carrier all on one e-ticket. Can I through-check them?
A. At the moment interline e-ticket is not available, so unfortunately you cannot through check passengers. This will be possible when interline e-ticket becomes available.
Q. Will e-ticket be available on codeshare flights eg. STR/HAJ. Will it be a bmi e-ticket or LH e-ticket?
A. Interline e-ticket is currently under review .
Q. Which countries can I book bmi e-ticket from using my GDS?
A. The GDS systems offer the following coverage.
| AMADEUS | GALILEO |
| UK, BE, DE, FR, IE, NL, LU, CA, US | UK, IE, NL, FR, PT, DE, ES, JP, LU, BE |
| SABRE | WORLDSPAN |
| UK, DE, BE, FR, US, LU, IE, CA, NL, IT | UK, US, BE, CA, FR, DE, IE, IT, NL, ES, JP, PL, AU, AT, GR, HK, HU, CH |
Q. Is e-ticket available for all tickets, irrespectively of fares or booking class?
A. Yes, e-ticket is available on all fare types, both published and unpublished. This is also the case for agency discounted tickets, ie. AD fares - not AD75.
Q. Will e-ticket be available for group bookings ?
A. If a booking has multiple names in it (MAXIMUM 9), then an e-ticket can be issued. For PNR's with more than 9 passengers then paper tickets should continue to be issued.
Q. What about unaccompanied minors?
A. Unaccompanied minors may travel on an e-ticket as long as the passenger has photographic ID. No FOID is now necessary.
Q.Will I be advised if my passenger doesn't show for their flight?
A. You will not receive a message to state that the passenger has not turned up for their flight. However, you can see by the status of the e-ticket if the passenger has checked in and boarded their flight.
Q. How long will an e-ticket booking be kept on the system so we can check no-shows and refunds?
A. This will be held for 60 days after the last air segment is flown. For open or unused tickets any time after the first intended flight date. An error message **TKTING RECORD NOT FOUND** will appear after this time.
Q. How are passengers made aware of bmi terms and conditions of travel and the Warsaw convention details etc that are normally included within ticket wallets?
A. This information is now provided on the reverse of the specially-produced boarding cards.
Q. Will an integrated HEX e-ticket be possible?
A. This is currently being reviewed.
Q. Is there any surcharge for TOD's on e-ticket routes?
A. Yes, any TOD request on an e-ticket route will be subject to a surcharge of GBP25.00/EUR 40.00
Q. If e-ticket is not available on a route, will bmi charge for TOD's?
A. If the route is non e-ticketable there will be no TOD surcharge for fares booked in selling classes C, D, J, U and Y.
Fares booked in other selling classes will be subject to a TOD surcharge of GBP10.00/EUR15.00
no FOID is now necessary for any bmi bookings
Q. Will the passenger need to submit an itinerary at check-in?
A. We recommend that passengers bring their itinerary to speed up the check-in process. However, passengers must prove that they are the person travelling, so if they produce an itinerary they will also need to be supported photographic ID.
Q. Is return check-in possible?
A. Passengers can return check in with an e-ticket when their return flight is within 24 hours of the outbound sector. This is available to all passengers travelling with hand luggage only.
Q. Is airside check-in possible?
A. You can airside check-in with an e-ticket where the airport policy permits it. Passengers will need to present their formal confirmation/receipt to go through security.
Note: Airside check-in is dependant on each individual airport's policy and we cannot guarantee it.
Q. How can I change an e-ticket booking?
A. If it's just a change in a flight and there's no difference in the fare paid( full fare tickets only), you should update the original booking and make a reval entry for the e-ticket.
- make the changes in the booking, then end and retrieve PNR
- display appropriate e-ticket record
- enter revalidation request (Galileo entry is TKTRETS1/TN2361234567890/C1)
If the passenger changes their flight and an extra payment and/or change fee is required, you need to change the booking and submit a reissue request as follows. (Please note the following point with regard to late changes.)
- make changes in booking as you would normally if preparing to reissue
- display the bmi e-ticket record
- request the exchange mask (Galileo entry is TKPFEX2361234567890/ET)
Q. Can I make late changes to bookings?
A. Bookings can be changed up to 30 mins prior to the final check-in time.
Please note, you can make changes right up until the passenger checks in for their flight (this includes return and telephone check-in) - after that only bmi can change the booking.
Note you can still change the return flight where the passenger has only checked in for the outbound flight. The passenger would have to be offloaded from the flight for changes to be made to return sector.
Q. What if a passenger with a bmi e-ticket wants to change airline?
A. Like most carriers, bmi eticket is currently not transferable. If the passenger has a fully flexible fare, a paper ticket will need to be issued and the passenger can then transfer if they wish.
Q. What if I want to cancel a bmi e-ticket?
A. These can be cancelled dependant on the rules of the fare purchased.
- display the bmi e-ticket record
- request the cancellation/void mask (Galileo entry is TRV/2361234567890)
e-tickets can only be voided within the current BSP reporting period.
Q. How do I refund an e-ticket?
A. e-tickets can be refunded as per normal bmi tickets, and therefore are dependant on the fare rules. Details should be submitted via BSP and once processed a 'refund notice' will print which should be included in BSP returns.
- refunds
- display the bmi e-ticket record
- request the refund mask
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