Customer Relations

At bmi we are committed to our customers and value your feedback. Our Customer Relations team focuses on responding to issues related to your past travel experience.

For other issues (future travel, baggage tracing, Diamond Club or refunds) please visit our contact us section for appropriate telephone numbers and opening hours. You may also feedback general comments about our website that do not require a response via our website feedback form.

For any bmibaby issues, please visit the bmibaby site at www.bmibaby.com

You can contact the Customer Relations team by post, fax and telephone or by using the online form below.

Customer Relations
bmi
Donington Hall
Castle Donington
Derby
East Midlands DE74 2SB

Telephone: from the US 1 866 716 3790
Fax: +44 (0)1332 854875
Hours: 9.30am to 4.30pm, Mon to Fri