Contact us

How to contact us

Use the following contact information to get in touch. 

If you simply wish to feedback comments about our site, please use our feedback form.

For individual airport numbers view our airport information.

For overseas sales office contact information, view our list of international sales offices.

Reservations and general enquiries

Telephone1 800 788 0555
+44 (0)1332 64 8181 (callers outside UK)
Opening hours7 days a week from 7am to 8pm ET

Diamond Club enquiries and reservations

Telephone0870 606 9977 (UK) blue, blue plus members
+44 (0)1332 854274 (outside UK)
Fax+44 (0)1623 724099
AddressDiamond Club
PO Box 5050
Annesley
Nottingham
NG15 0DL
United Kingdom
Opening hoursMon to Fri 8am to 8pm GMT
Sat and Sun 8am to 6pm GMT
More info 

Group reservations (10 or more passengers)

Telephone1 866 387 9336
Opening hoursMon to Fri 9am to 5.00pm ET
More info 

Hotel, flight+hotel reservations, customer services

Telephone1-888-205-3315 or 702-939-2525
Opening hours24 hours/7 days a week

Baggage claims

Telephone1-800-788-0555
Opening hours7 days a week
More info 
Lost baggage tracer 

Special assistance

Please let us know if you have a special request or require wheelchair assistance at least 48 hours before travel. 
Telephone1 800-788-0555
+44 (0)1332 854015 (textphone for the deaf)
Opening hours7 days a week from 7am to 8pm ET
More info 

Refunds

Telephone+44 (0)1332 854534
Opening hoursMon to Fri 9am to 3.30pm GMT
(message service out of hours)
Address

Revenue Services Department
bmi
Donington Hall
Castle Donington
Derby
DE74 2SB

More info 

Customer relations (post flight enquiries only)

Telephone+44 (0)1332 854321 (UK)
1 866 716 3790 (US)
Opening hoursMon to Fri 9.30am to 4.30pm GMT
Fax+44 (0)1332 854875
AddressCustomer Relations
bmi
Donington Hall
Castle Donington
Derby
DE74 2SB
More info 

Technical support (online booking queries)

Telephone0870 240 7047
+44 (0)1509 686628 (outside UK)
Opening hours

Mon to Sat     8am to 7pm GMT        Sun               8am to 8pm GMT

More info 

bmi Head Office

Telephone (switchboard)+44 (0)1332 854000
Opening hoursMon to Fri 8am to 6pm GMT
Address

bmi
Donington Hall
Castle Donington
Derby
DE74 2SB

bmibaby reservations

Telephone

+44 870 126 6726 - All other calls (from outside the UK)
1 890 340 122 - Ireland
0905 8 28 28 28* - UK sales centre
34 902 100737 - Spain

*Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more.

Opening hoursMon to Sun 8am to 9pm GMT
bmibaby.com 
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