Contact us

How to contact us

Use the following contact information to get in touch. 

If you simply wish to feedback comments about our site, please use our feedback form.

For individual airport numbers view our airport information.

For overseas sales office contact information, view our list of international sales offices.

Reservations and general enquiries

Telephonefor Ireland 01 407 3036
for the Netherlands: 020 34 69 211 
for Belgium:  0032 2 713 12 84 
for outside the UK: 00 44 (0)1332 648 181 
Opening hours 24 hours, 7 days a week

Diamond Club enquiries and reservations

Telephone01 4073036
Fax+44 1623 724099 
Address Diamond Club
PO Box 5050
Annesley
Nottingham
NG15 0DL
United Kingdom 
Opening hours

Mon to Fri 8am to 8pm
Sat and Sun 8am to 6pm 

More info  

Group reservations (10 or more passengers)

Telephone01 407 3038
Opening hoursMon to Fri 9am to 5.30pm
More info 

Chauffeur Drive contact telephone numbers

UK

01 407 3036
(24 hours)
Dublin, Freetown, Khartoum, Addis Ababa and all other destinations out of office hours.+44 1332 646409
Aleppo+963 21 2121 587
Almaty+7 727 2724040
Amman+962 65548951
Baku+994 12 4970500
Beirut+961 1 747777
Bishkek+996 312 664922
Cairo+20 23954888
Damascus+963 11 2239800
Dammam+966 (0) 3 8979691
Jeddah +966 (0) 2 2633009
Kiev+38 496 0531
Moscow+7 495 7999309
Riyadh +966 (0) 1 2190512
Tbilisi +995 32 940719 / 940720
Tehran +98 21 2204552
Tel Aviv +972 3 7951588
Yerevan+374 10 521383 / 528220

Europcar car rental, Customer Services

Telephone+44 (0)871 384 0230
Opening hoursMon to Sat 8am to 8pm,  Sun 10am to 3pm

Hotel reservations and customer services

Telephone+44 (0)203 0247 658
Opening hoursMon to Fri 9am to 9pm, Sat and Sun 10am to 5pm

Combined flight + hotel reservations

Amendments and cancellations

Telephone01 407 3036
Opening hoursMon to Sun 7am to 11pm

Baggage enquiries at Dublin Airport 

Telephone                                        01 8145571

Baggage claims

Telephone+44 (0)870 240 0182
Opening hoursMon to Sun 8am to 8pm
More info 
Lost baggage tracer 

Special assistance

Please let us know if you have a special request or require wheelchair assistance at least 48 hours before travel. 

For flight numbers BD7000 to BD8999 see charter below.
Telephone01 407 3036
+44 (0)1332 854015 (textphone for the deaf)
Opening hoursMon to Sun 7am to 9pm
More info 

Highflyers

Telephone+44 (0)1623 724529
Fax+44 (0)1623 724099
Address

Highflyers
PO Box 5050
Annesley
Nottingham
NG15 0DL
United Kingdom

More info 

Company Rewards

Please note this email address should only be used for enquiries regarding Company Rewards. Emails relating to other enquiries will be disregarded.
Emailcompany.rewards@flybmi.com
Telephone01 283 0700
Address Company Rewards
Donington Hall
Castle Donington
Derby
DE74 2SB
United Kingdom
Opening hours

Mon to Fri 9am to 5.30pm

More info 

Refunds

Telephone+44 (0)1332 854534
Opening hoursMon to Fri 9am to 3.30pm
(message service out of hours)
Address

Revenue Services Department
bmi
Donington Hall
Castle Donington
Derby
DE74 2SB

More info 

Customer relations (post flight enquiries only)

Telephone+44 (0)1332 854321 (UK)
1 866 716 3790 (US)
Opening hoursMon to Fri 9.30am to 4.30pm
Fax01332 854875
AddressCustomer Relations
bmi
Donington Hall
Castle Donington
Derby
DE74 2SB
More info 

Technical support (online booking queries)

Telephone0870 240 7047
+44 (0)1509 686628 (outside UK)
Opening hoursMon to Sat 8am to 7pm, Sun 8am to 8pm
More info 

bmi Head Office

Telephone (switchboard)+44 (0)1332 854000
Opening hoursMon to Fri 8am to 6pm
Address

bmi
Donington Hall
Castle Donington
Derby
DE74 2SB

Charter department
(enquiries for charter flight numbers BD7000 to BD8999)

Telephone+44 (0)870 240 7040

Opening hours

Mon to Fri 9am to 5pm

bmibaby reservations

Telephone

1 890 340 122 - Ireland
0905 8 28 28 28* - UK sales centre
34 902 100737 - Spain
+44 870 126 6726 - All other calls (from outside the UK)

*Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more.

Opening hoursMon to Sun 8am to 9pm
bmibaby.com 
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