website help

which internet browser should I use to view the website?
For optimum viewing of our site we recommend you use of the following browsers:

Windows 98 and above:

• Internet Explorer version 6.0 and above
• Netscape Navigator version 7.0 and above
• Opera 7.0 and above
• Mozilla Firefox 0.9 and above

Macintosh:

• Safari 1.2 and above
• Netscape Navigator version 7.0 and above
• Mozilla Firefox 0.9 and above

It is recommended that all browsers are used with 128-bit encryption.

which display setting should I use to view this website?
We recommend the site be viewed on an 1024 x 786 screen, however you may view the site on an 800 x 600 screen.

how do I check my browser version?
From the menu bar of the browser click on:

• 'Help: About Internet Explorer’ or
• 'Help: About Communicator' or
• 'Help: About Netscape’ or
• 'Help: About Mozilla Firefox'

what version of Flash shoud I use to view this site?
We support Flash version 6.0 and above. If your browser does not support Flash, alternatives may be shown. If you have a version of Flash earlier than version 6.0, please upgrade to the latest version by visiting this site http://www.macromedia.com/go/getflashplayer.

how do I activate JavaScript?
Using Internet Explorer 5.0 or above:

• click on 'Tools'
• 'Internet Options'
• 'Security Tab'
• click ‘Custom Level’ tab
• scroll to ‘Active scripting’ – select ‘enable’
• scroll to ‘Scripting of Java applets’ – select ‘enable’

for Netscape Navigator version 7 or above

• click on 'Edit' select 'Preferences...'
• click on 'Advanced' ensure that 'enable Java’ and ‘enable native object scripting' are both checked
• click on 'OK'

what is 128-bit encryption? (Secure Socket Layer)
Encryption is a way of scrambling sensitive data or information ready for transmitting across the internet. 128-bit SSL encryption is the encryption level assigned to the browser, and is one of the most secure levels available.

how can I tell whether my browser supports 128-bit encryption?
Using Internet Explorer 6.0 plus:

• click on 'Help: About Internet Explorer' from the menu bar of the browser. Cipher strength indicates encryption level

Netscape Navigator 7 plus

'page cannot be found' problems while making a booking?
Certain versions of Internet Explorer on Windows are known to have problems with loading the secure part of our booking site. Currently affected browsers include Internet Explorer 5.5 with 56-bit encryption.

To resolve this issue, either install a newer version of Internet Explorer using the links below or install any available updates from Windows Update (http://www.windowsupdate.com/).

Alternatively, you may follow the instructions below titled "how do I activate Secure Socket Layer (SSL) Version 3.0?" to disable SSL 3.0 support. Following this procedure, please ignore any warnings Internet Explorer may present you regarding the validity of the certificate - this is an issue with the version of Internet Explorer.

how do I upgrade my browser and browser encryption?
To upgrade to the latest version of Internet Explorer on Windows go to: http://www.microsoft.com/ie. It is also recommended to install any updates from Windows Update (http://www.windowsupdate.com/)

To upgrade to the latest version of Internet Explorer on Macintosh go to: http://www.microsoft.com/mac

To upgrade to the latest version of Netscape Navigator go to: http://netscape.com/download

To upgrade to the latest version of Mozilla Firefox go to: http://www.mozilla.org/products/firefox

how do I activate Secure Socket Layer (SSL) Version 3.0?
Using IE 6.0 or above:

• click on 'Tools'
• 'Internet Options'
• 'Advanced Tab'
• scroll down to Security and make sure SSL 3.0 is ticked and click 'OK'

for Netscape Navigator v 7 or above

• Select 'Tools' followed by Security Info
• click on Navigator and check 'Enable SSL' (Secure Sockets Layer) v3
• click on 'OK'

telephone: 0870 240 7047 (within the UK), +44 1509 68 6628 (outside of UK)
fax: +44 (0)1509 68 6636
opening hours: 8am to 7pm Mon to Sat, Sun 8am to 8pm

or email using our website feedback form