company rewards faq's
1. What is company rewards?
Company rewards is a loyalty incentive scheme designed for SME’s who are not eligible for a preferred supplier agreement with bmi. Every time your employees fly with bmi your account will be awarded with points.
2. How does it work?
Every bmi route has been allocated a points value per sector, so the more a company employee travels the more points they earn. Each point earned is worth one pound. Points earned are awarded to member’s accounts which can then be redeemed for rewards.
3. What are the rewards?
All points can be redeemed
(i) for bmi e-vouchers to use towards whole or part payment on award flights
(ii) for cash
(iii) as a donation to charity
4. Which countries does the scheme operate?
Currently the scheme is only available to companies based in the UK.
5. How does my company apply?
To join company rewards click here www.flybmi.com/companyrewards and enrol online. You must nominate an administrator to manage the account on your company’s behalf. This can be either a company employee or your nominated travel agent.
6. What happens next?
Once enrolled a confirmation email will be sent to the nominated administrator containing your company’s pin number and their log on details. Other users set up will also be sent an email detailing how they complete the sign up process.
7. How are points earned?
By logging into your account to make a booking your company’s pin number is automatically attached to that booking to record points on your account. For accrual purposes £1.00 is equal to one point.
8. When will I see my points?
Points will be available to view and redeem within 24 hours of flown travel (except where travel takes place on a Friday or Saturday, in which case points will be available the following Monday).
9. How are points earned if booking through a travel agent?
Travel agents should make bookings via their booking system. They need to enter your company’s pin number as an OSI remark in the following format OSI BD PIN A123B (replacing A123B with your company’s pin) in order for the booking to count towards company rewards. By inserting the pin in this way the associated points are recorded on your account in the relevant timeframe.
10. Which bookings earn points?
Any published fare on bmi mainline, regional, transatlantic and integrated BMED routes booked in any class with a departure point from within the UK are eligible to earn and accrue points. This also includes any routepass or group fare bookings.
11. Can points be earned on codeshare or partner airlines?
No, points are not awarded for codeshare flights, flights operated by partner airlines or open jaw tickets. Points are awarded for bmi operated flights only. Also, points cannot be earned on child/infant fares, AD/ID tickets or any other discounted ticket types.
12. Can anyone redeem points?
No, only the nominated administrator will be able to redeem points.
13. How do we redeem points?
The nominated administrator should log onto your online account, select the preferred reward and use the redemption calculator to convert points to e-voucher currency or request a cash/charity donation. Please note that in the case of e-vouchers no change will be given if the e-voucher amount is greater than the total cost of flights.
14. What is the cash value of points?
For redemption purposes only points are worth £1 in e-voucher currency or 0.20p in cash/charity donations.
15. What happens if I choose e-voucher rewards?
You will be asked to enter the details of the intended traveller i.e. name and email of the person travelling. That person will then receive the e-voucher by email containing a voucher reference and a link to the website in order for them to book their flights. They will be asked to confirm their surname and voucher reference before proceeding with the booking. Once they have successfully retrieved the e-voucher they should follow the online instructions to make their booking.
16. Can changes be made to an award booking?
Yes, changes can be made not less than seven days before outbound travel and a change fee of £20 per passenger, per change request is applicable as are normal published fare rules. No changes are permitted within seven days of outbound travel date or after travel has commenced.
17. How are changes made?
Changes can be made to a redemption booking by either the member calling bmi reservations or the travel agent calling travel trade helpline. The company rewards administrator cannot make changes to bookings and is not responsible for liaising with bmi departments in such circumstances.
18. What about tax charges?
Any related tax or associated charges payable on redemption bookings must be paid for by the member. E-vouchers can be used to pay for these charges.
19. Will points be available on award flights?
Points will not be awarded and cannot be accrued from a redemption booking unless it is a part payment booking, in which case points will be awarded for sectors paid for by cash including any tax or charges paid for on the same booking.
20. What happens if I choose cash rewards?
Your request for cash reward will be sent to the company rewards administrator who will process a cheque payment at the end of the month of the request date. The cheque will then be sent direct to the nominated administrator.
21. Is there a limit on how much cash can be requested at any one time?
Yes, a minimum of 500 points (£100) and a maximum of 40,000 points (£8,000) can be converted to cash up to 2 times per year.
22. Am I entitled to the cashback bonus?
If you achieve £50,000 or more in revenue spend with bmi you will be eligible for a 4% cashback bonus. This 4% will be capped at £10,000 and will be processed in the same way as cash redemptions i.e. issued in the form of a cheque.
23. What happens if I choose to donate to charity?
Donations to charity will be processed the same as a cash reward request, although the cheque will be sent direct to the charity on your behalf.
24. Can I choose which charity to donate to?
No, anyone choosing to donate their rewards to charity will be giving to bmi’s chosen charities. If you want to donate to charities of your own choice you should select the cash option and make your own financial arrangements with that charity once you have received a cheque from bmi.
25. Can I switch between reward types?
Yes, once the points have been earned you can decide whether to cash them in for bmi e-vouchers, cash or charity donations. You do not need to choose the same option each time you make a redemption.
26. I’ve forgotten to add my pin to a booking, can points still be awarded?
Yes. Pre-flight you can contact the company rewards administrator with flight details and they will add the points manually. Post-flight you must log into your account and search the flown records database for the relevant flights. This database will contain flight details for the previous 12 months. You can then add the flights to your account and earn the relevant points.
27. Is there a time limit on membership?
There is no time limit on membership and you will not be required to renew membership after a 12 month period. Membership will be continuous for as long as the scheme operates and as long as the member remains active on company rewards.
28. What happens if my account becomes inactive?
Any account that is inactive for a period of 12 months is deemed to be dormant and membership will terminate at the end of the following 12 months should it remain inactive. Any Reward Points unused at this time will expire.
29. I am a member of another airline’s SME loyalty programme; does this affect my company rewards account?
Some airlines operate similar schemes with their own terms and conditions. Company rewards does not exclude those who are part of other such schemes.
30. Does this include Star Alliance?
Yes, company rewards operates separately and independently of Star Alliance’s Company Plus scheme, which bmi is not part of.
31. Can the nominated administrator be changed?
Yes. Another user will be able to access the company profile but must create a new flybmi profile in order for them to access the account. The old administrator can then be deleted.
32. Can the company travel agent be changed?
Yes, as in question 18 the travel agent can be changed in the same way.