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Customer Relations

At bmi we are committed to our customers and value your feedback. Our customer relations team focuses on responding to issues related to your past travel experience.

For other issues (future travel, baggage tracing, Diamond Club or refunds) please visit our contact us section for appropriate telephone numbers and opening hours. You may also feedback general comments about our website that do not require a response via our website feedback form.

For any bmibaby issues, please visit the bmibaby site at www.bmibaby.com

You can contact the Customer Relations team by post, fax and telephone or by using the online form below.

Customer Relations
bmi
Donington Hall
Castle Donington
Derby
East Midlands DE74 2SB

Telephone: +44 (0)1332 854321 (from the US: 1 866 716 3790)
Fax: +44 (0)1332 854875
Hours: 9.30am to 4.30pm, Mon to Fri

Subject of email

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Personal details

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(8 digit membership number, if applicable)
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If your journey was booked as part of your company travel:

Your flight

(your booking reference consists of 6 characters e.g. XDIDPI)
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(e.g. BD123)
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Please note
If mandatory fields (*) are left blank or contain inaccurate information, we may not be able to respond to your message. We occasionally receive notification that our responses to customer emails have been blocked by email "SPAM" filters. Please ensure that your email account accepts emails from bmi if you would like to receive a response.

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All messages are communicated to appropriate departments even if you don't require a response
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