About 'Manage my booking'

Our Manage my booking facility enables you to view individual flight bookings that contain a bmi (BD) flight number, regardless of how the booking was made.  You can check your itinerary at anytime as well access travel information relevant to your booking.

• Your booking reference (6 digit reference number)
• Your surname.

• View your travel itinerary right up until when you depart for each flight
• View details of your seat and meal preferences, and change your preferences where applicable
• Update your booking contact details
• Add your frequent flyer number to ensure collection of miles
• Book and pay for special items of baggage such as golf clubs or skis
• Provide advance passenger information for flights to the USA and Spain
• Email your itinerary to a colleague
• Check in online when the facility is ‘open' and print boarding pass on most routes
• Access partner offers specific to your journey
• Change your flights or cancel your booking and apply for refunds (subject to ticket conditions).

Please note that if your booking has been made through a travel agent or our groups department, you can view your booking only - you will not be able to make changes or update your details - please contact your agent.

Depending on the conditions of your ticket, you can change the date or time of your flight via Manage my booking, subject to the following:

• Your ticket is an eticket
• The booking was made online at flybmi.com and has not previously been changed through our call centre
• Travel is point to point and wholly on bmi operated UK domestic and Western European routes (some exceptions apply to promotional return fares)
• No part of your journey has been flown (except flights when it is possible to change partially flown journeys)
• Changes to the itinerary are the same for all passengers (individual changes to a booking must be made by contacting our call centre)
• Your booking is for no more than 9 passengers (group booking).

If you make a change to your booking you will also be emailed confirmation of the changes you have made.

• If you change your booking online please ensure any special requests such as wheelchair assistance, bassinets or special baggage requests are rearranged with our call centre
• Seat and meal requests for your original flight, where applicable, will need to be reselected at the same time you change your booking itinerary
• Any changes to your booking are subject to the fare rules and conditions of your ticket
• Where a change fee applies, for all ‘Sale' or ‘Economy Saver' fares the change fee is £80 or €120 per person, per sector; the change fee for other fares is £30 or €45 per person, per sector except Dublin which is £25 or €35
• If the original fare paid is not available, the booking may be subject to an upgrade fee to the next fare level
• No name changes are permitted
• In accordance with the Airline Passenger Service Commitment, you may cancel your booking within 24 hours of creation of the ticket and receive a full refund of all monies paid (excluding Sale and Economy Saver fares on UK Domestic, Western European routes)
• Fully flexible tickets have the option to be refunded in the form of an evoucher to be redeemed against your next flight
• Refunds for cancelled flights will be processed and refunded subject to your ticket conditions and applicable admin fee - for more information about cancellations and refunds please see booking terms and conditions.