Privacy Policy

To ensure the highest standards of security, the booking system used by bmi encrypts information using the industry standard Secure Sockets Layer protocol (SSL). Consequently, bookings can only be made where customers use Mozzilla Firefox 1 and above, Internet Explorer 5.5 and above, or any Web browser which supports SSL.The use of SSL allows all personal information, such as your credit card number, to be encrypted as it travels from your computer to the booking system used by bmi.  Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone.  At no time is your credit card number stored on our website or in our online database - it is passed straight back to our secure servers where it only exists as part of the record of your transaction.

All booking profile and Diamond Club account information on our website is held on a secure server.  Once your pin number has been entered, all data is encrypted and it is not possible for an unauthorised user to access.Most browsers will notify you when you have established a secure connection.  If you are not sure about this, consult the help section of your browser.  If your browser does not support SSL, bmi recommends that you update to the latest version.

On various pages of our website you have the option to provide us with personal information, all of which is kept securely:

We require specific information from you in order to process an airline booking.  This information will be used for the purposes of providing you with air transport services.  It is possible that such information may be processed outside of Europe.

You can create a 'My Account' profile, which enables us to store information which is requested for each booking, and speed up your booking process.  You can access your 'My Account' from the homepage via your email address and password, or Diamond Club number and pin/password. We do not currently store any credit card booking information within your 'My Account' profile.

On various pages of our site we offer you the opportunity to receive information about products, promotions and special offers which we think may interest you. Your email profile can be linked at any time to your flybmi profile. Information provided is securely stored on our network, and is primarily used to email special offers, news and promotions directly to you.  We also allow you to enter specific personal information including your name, mailing address, etc.  This specific information is used to improve the level of service and functionality available online.  This information may be shared with companies within the British Midland Group PLC and the Star Alliance or with designated market research companies carrying out research on behalf of British Midland Group PLC.

If you are not a Diamond Club member but have signed up for marketing communications online we will communicate with you as a registered customer.  If you are a Diamond Club member you will receive exclusive Diamond Club communications, however in addition you can choose to receive marketing communications as a registered customer.

You can change your personal details or withdraw from our mailing list by contacting website administration at bmi, Donington Hall, Castle Donington, Derby DE74 2SB or by visiting flybmi profile from the website homepage.

If you join our frequent flyer programme, Diamond Club, we will need certain information from you in order to set up your membership, to update and access your membership details and process the benefits received under Diamond Club.  It is possible that such information may be processed outside Europe.

bmi may also use this information and disclose it to other members of the Star Alliance for marketing purposes or to provide service benefits.

If you do not wish bmi to use your information for purposes other than those relating directly to the provision of Diamond Club services, please inform bmi by changing your details on our website or by contacting bmi Diamond Club, Donington Hall, Castle Donington, Derby DE74 2SB.

For your convenience and information the bmi website provides links to other websites.  bmi would like to make you aware that these sites may have different security and privacy policies and that we have no control over and take no responsibility for any information submitted to these sites.

Certain bmi activities such as advertising and research implement the use of cookies.  This means that bmi may compile statistics about users, information requests, traffic patterns and any other related site information to reputable third parties.  However, bmi will not provide any information of this nature to any third party that could identify you as an individual.

A cookie is a small non-executable file that is stored on your hard drive for the purpose of identifying your computer.

Cookies help us monitor what parts of the site you visit so that we can keep improving our website in accordance with user preferences.  We may incorporate cookie-generated data together with form submitted data to communicate with you in the most appropriate way.  Our cookies don't hold any personal or confidential information about you.  You can refuse cookies by turning them on or off in your browser however, if you do please be aware that it may reduce the quality of experience we are able to deliver to you.

bmi and other airlines are obliged by new laws introduced in the US and other countries to give border control agencies access to passenger data.  Accordingly any information we hold about you and your travel arrangements may be disclosed to the customs, immigration and law enforcement authorities of any country in your itinerary.

In addition, new laws in the US and other countries require bmi and other airlines to collect 'Advance Passenger Information' (passport and associated information) for all passengers prior to travel to or from those countries.  bmi is required to provide this information to the relevant customs and immigration authorities.

Copyright material appears on the site which is our or our Licensor's property.  Do not copy anything on the site without our prior emailed or written consent.  Except as expressly stated on this website we do not give permission for you to republish, alter, transmit or otherwise copy any material on the site, but you may download information on the site for your own personal use.  Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of the downloaded material will be permitted without our express permission and that of the copyright owner.  All bmi branded logos on this site are our trade marks. You may not use them without our permission.

bmi take part in a global survey run by Harris Interactive in which any information given is given direct to Harris Interactive and is completely anonymous. 

We may pass on your details to nominated market research companies, solely for the purpose of carrying out research on behalf of bmi. This research is intended to assist us in improving the service we offer our customers. No personal information will be used for marketing purposes.

Following the preparation by the European Commission of a list of air carriers subject to an operating ban within the European Union, all air carriers operating in the European Union are required to bring passengers' attention the list on their websites. In compliance with this formality, the current list and further related information can be found on the European Commission website. We would like to reassure our passengers that the publication of this list is simply a formality and that any contract of carriage you enter into with us will not involve a flight with a carrier on the banned list.