Experience bmi

Chauffeur Drive Terms and Conditions

Chauffeur Drive is only available to Business Class customers holding eligible tickets (Almaty, C, D, J, Z, P; all other routes C, D, J)
Chauffeur Drive is available on eligible bmi operated flights and must be ticketed on bmi ticket stock. Itineraries to/from Kazakhstan may also be ticketed on OS or LH paper, chauffeur drive remains only applicable for the bmi operated sectors, IATA rulings must still be abided by. Flights operated by a codeshare partner (e.g. Transaero to/from Moscow) are not eligible for the service on that sector.
Chauffeur Drive is only available for transportation to and from eligible zones
Chauffeur Drive must be booked via the bmi call centre at least 24 hours before your scheduled flight departure time to guarantee availability
When making a Chauffeur Drive booking with the call centre you will be required to provide the following information: (i) flight number(s); (ii) full name; (iii) full pick up address for transportation to the departure airport; (iv) full drop off address for transportation from the destination airport for onward transportation; and (v) contact telephone number to arrange collection for transportation to the relevant airport(s). You must provide a mobile number that will work in the country where your pick up is requested
We will attempt to contact you to advise you of your pick up time within one hour of your booking request. The Chauffeur Drive provider will reconfirm your pick up time to you between 24 and 10 hours prior to the scheduled time of the flight departure. If you cannot be contacted within that timescale, your Chauffeur Drive transportation will be automatically cancelled for both to airport and from airport journeys
You can be accompanied by up to two companions or family members and a total of three bags. If numbers of people and/or bags are in excess of this then bmi must be notified of this requirement at time of booking. bmi's acceptance in transporting additional persons and/or bags is entirely at bmi's discretion
If you are not at the specified pick up point for transportation to the airport within 15 minutes of the agreed time, the assumption will be made that transportation to the airport and any onward transportation from the destination airport is no longer required and will be cancelled
If you are not at the specified pick up point for transportation from the airport on arrival within 45 minutes of the arrival of the aircraft, the assumption will be made that transportation is no longer required and will be cancelled
The provision of Chauffeur Drive is provided free and has no financial value. Under no circumstances will any person be entitled to any refund, discount or credit of their flight ticket in the event that the Chauffeur Drive service is not taken advantage of or otherwise provided
bmi will aim to get you to the airport 75 minutes prior to the scheduled time of your departure for UK and ROI airports, and 90 minutes for all other airports. In some countries, due to additional security processes, we will aim to get you to the airport earlier than 90 minutes before your departure time. You may request an earlier pick up time if you prefer
Where your flight schedule is changed or cancelled by bmi, your Chauffeur Drive booking will also be changed accordingly and you will be notified of the amended pick up times
bmi must be made aware of any requirement to carry sporting equipment or outsize baggage as restrictions may apply
bmi must be made aware if you require special assistance to/from the car or are travelling with your own wheelchair at least 48 hours in advance of departure
Where your pick up point involves a compound, it is your responsibility to notify the compound that bmi Chauffeur Drive will be picking you up, so that entry to the compound will be permitted
Chauffeur Drive services are provided by third party suppliers. bmi is not responsible for the acts or omissions of such suppliers, nor for any deficiency in the facilities and services offered. bmi has no liability for loss. bmi has no liability for personal injury or death other than arising out of bmi's negligence nor for any failure to make flight check in on time as a result of any delay or failure of the third party supplier nor any consequential losses flowing there from
Amendments to bmi's Chauffeur Drive services must be advised at least 8 hours before your scheduled flight departure time to guarantee the ability to change your booking
If you fail to cancel your Chauffeur Drive transportation and the car arrives at the appointed time/place and is not used, bmi's Chauffeur Drive cannot be rebooked in conjunction with the same ticket
Chauffeur Drive is not available on complimentary tickets or upgrades
You must inform bmi if you are travelling with an infant or child.

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