Company Rewards FAQ's

What is Company Rewards?

Company Rewards is a loyalty incentive scheme designed for businesses that fly bmi, and do not have a current commercial contract in place.

How does it work?

Each time a member of your company flies with bmi, they'll earn points, which can be exchanged for rewards. Points are awarded according to route and class of travel flown, so whether you're flying long distance in economy or short distance in business, we're giving you the most points for your flight.

Which countries is Company Rewards available in?

Currently the scheme is available to companies based in the UK, Ireland, Belgium, Netherlands and France.

How does my company apply?

To join Company Rewards simply enrol online at www.flybmi.com/companyrewards. At the point of application you must nominate an administrator to manage the account on the company's behalf. This must be a company employee, but you can also invite your nominated travel agent as an additional user. Once enrolled a confirmation email will be sent to the Nominated Administrator detailing the Company Pin number and online account information.

Can individual travellers also be members of Diamond Club, if the company is a member of Company Rewards?

Yes, an individual traveller can join Diamond Club. As a Diamond Club member they will earn miles for flights taken, which they can spend on Diamond Club rewards. These miles cannot be transferred into Company Reward points, however both Diamond Club miles and Company Rewards points can be earned on the same flight.

I am a member of another airline's company loyalty programme; does this affect my Company Rewards account?

Some airlines operate similar schemes with their own terms and conditions. Company Rewards does not exclude those who are part of other such schemes.

Does this include Star Alliance?

Company Rewards operates separately and independently of Star Alliance's Company Plus scheme, which bmi is not part of.

What happens if I don't fly regularly?

If you do not fly with bmi within a 12 month period, the company account will be deemed to be dormant and may be terminated at the end of the following 12 months. Any Reward Points unused at this time could be forfeited.

How do I manage my account?

You have 24 hours online access to manage your account, the number of people who can access the account is not limited, all you need to do is set them up as Nominees or Administrators.

What is the difference between a Nominee and an Administrator?

A Nominee is able to access the company account to book flights, view flight activity and claim any missing flights. A Nominee is not able to make amends to the account or spend points. 

An Administrator has full account management access, as well as the above they are able to make changes to the account such as updating company details, add or remove Nominees or Administrators and spend points.

How do I add or remove a Nominee or Administrator?

As an Administrator you can add and remove Nominees or Administrators by logging into your Company Rewards account online and going to the "Manage users" section.

Can a travel agent be a Nominee or Administrator?

Yes, a travel agent can be added to the account as either a Nominee or an Administrator.  However you need at least one company contact on the account. 

What is a company contact and why do I need one?

Each company needs to nominate a company contact to monitor activities on the account and to be the main Company Rewards contact. This would be used for more sensitive information such as changes to the terms and conditions, the cash bonus amount and a point of clarification on any account changes should we need it. The company contact will also be added as an Administrator on the account. 

How do I earn points?

Members need to be logged into their online Company Rewards account when making a booking.

Points are awarded on bmi operated flight across all fare types, this also includes any routepass or group fare bookings. Points will not be awarded for flights operated by airlines other than bmi, including partner airlines and/or codeshare flights.

How do I make sure points are registered on my company account?

To register points on the company account, simply make sure the Company Pin number is quoted every time you book a flight with bmi. You can view details on how to quote the Company Pin number if you are a travel agent here, or if you book direct here.

I've forgotten to add the Company Pin into a booking, can points still be awarded?

Yes, pre-flight you can contact us at rewards@flybmi.com with flight details and they will add your pin to the booking. If the flight has already been taken please refer to the 'How do I claim for missing flights on my account' question below.

How long does it take for points to be awarded?

You should allow 48 hours after the flight has been taken for the flight and the points to be credited to your Company Rewards account.

How do I claim for missing flights on my account?

If a flight still is not showing on your account after 48 hours, please sign into your account online and complete the "Claim missing points" form.

How long do I have to claim a missing flight?

You have up to 3 months from the flight date to claim your missing points.

How do I exchange points for rewards?

Any Nominated Administrator can exchange the company points for rewards by signing into your Company Rewards account online. They simply need to select the preferred reward and follow the easy instructions to process the claim. Please note that in the case of e-vouchers no change will be given if the e-voucher amount is greater than the total cost of flights.

What can you spend points on?

Points can be exchanged for:
(i) e-vouchers (to spend on bmi flights)
(ii) cash
(iii) charity donation

What happens if I choose e-voucher rewards?

You will be asked to enter the details of the person travelling.  That person will then receive the e-voucher by email containing a voucher reference and a link to the website in order for them to book their flights.  They will be asked to confirm their surname and voucher reference before proceeding with the booking.  Any taxes or charges associated with the flight must be paid for at the time of booking. E-vouchers can be used to pay for these charges.

Can changes be made to an award booking?

Changes can be made up to seven days before outbound travel. All booking changes should be made through the bmi call centre and will incur a charge.

What happens if I choose cash rewards?

All cash rewards will be issued in the form of a cheque, made payable to the company and sent for the attention of the Nominated Administrator. Please allow up to 28 days for requests to be completed.

What happens if I choose to donate to charity?

The chosen bmi charity is Save the Children. All donations will be issued in the form of a cheque, made payable directly to the charity.

Is there a limit on how much cash or charity donations can be requested at any one time?

A minimum of 100 points (£20.00) can be converted to cash or donation to charity.

Do Company Reward points expire?

If no flight activity is credited to the company account within a 36month period all points will expire. So at long as you take one flight every 36 months your points will never expire.

What is the 4% cash bonus?

Companies spending over £50,000 on bmi flights per membership year will qualify for a 4% cash bonus.

When does my membership year run from?

A company's membership is the period of 12 calendar months from the end of the month in which the company first joined the Company Rewards scheme.

Is there any limits to how much cash bonus is paid?

The 4% bonus will be capped at £10,000 per company per membership year.

How will I be notified if my company has qualified?

The Company Rewards team will advise any companies that have qualified for a cash bonus via email sent to the company contact.

Is there any opportunity to query the bonus amount being paid if flights are missing from the Company Rewards account?

All companies are given a period of time to check their annual statement and claim missing flights, after this period the bonus will be calculated and sent to the company.

Am I able to claim for missing flights after the bonus is paid?

No, after the payment has been made there is no opportunity to recalculate the bonus amount or carry flights over to the following membership year.

How is the cash bonus paid?

The cash back is paid in the form of a cheque and made payable to the company at the company address registered on the account. This is sent for the attention of the company contact also registered on the account.

Can cheques be made payable to an individual or sent to a different address?

No, all cheques have to be made payable to the company and to the registered address.