Technical help

For optimum viewing of our site we recommend you use of the following browsers:

Windows 98 and above:

• Internet Explorer version 6.0 and above
• Netscape Navigator version 7.0 and above
• Opera 7.0 and above
• Mozilla Firefox 0.9 and above

Macintosh:

• Safari 1.2 and above
• Netscape Navigator version 7.0 and above
• Mozilla Firefox 0.9 and above

It is recommended that all browsers are used with 128-bit encryption.

We recommend the site be viewed on an 1024 x 768 screen.

From the menu bar of the browser click on:

• 'Help: About Internet Explorer' or
• 'Help: About Communicator' or
• 'Help: About Netscape' or
• 'Help: About Mozilla Firefox'

We support Flash version 9.0 and above. If your browser does not support Flash, alternatives may be shown. If you have a version of Flash earlier than version 9.0, please upgrade to the latest version by visiting this site http://www.macromedia.com/go/getflashplayer.

Using Internet Explorer 5.0 or above:

• Click on 'Tools'
• 'Internet Options'
• 'Security Tab'
• Click ‘Custom Level' tab
• Scroll to ‘Active scripting' - select ‘enable'
• Scroll to ‘Scripting of Java applets' - select ‘enable'

For Netscape Navigator version 7 or above:

• Click on 'Edit' select 'Preferences...'
• Click on 'Advanced' ensure that 'enable Java' and ‘enable native object scripting' are both checked
• Click on 'OK'

Encryption is a way of scrambling sensitive data or information ready for transmitting across the internet. 128-bit SSL encryption is the encryption level assigned to the browser, and is one of the most secure levels available.

Using Internet Explorer 6.0 plus:

• Click on 'Help: About Internet Explorer' from the menu bar of the browser. Cipher strength indicates encryption level

Netscape Navigator 7 plus:

• Click on 'Help: About Netscape' (half way down in bold)

Certain versions of Internet Explorer on Windows are known to have problems with loading the secure part of our booking site. Currently affected browsers include Internet Explorer 5.5 with 56-bit encryption.

To resolve this issue, either install a newer version of Internet Explorer using the links below or install any available updates from Windows Update ( http://www.windowsupdate.com/).

Alternatively, you may follow the instructions below titled "how do I activate Secure Socket Layer (SSL) Version 3.0?" to disable SSL 3.0 support. Following this procedure, please ignore any warnings Internet Explorer may present you regarding the validity of the certificate - this is an issue with the version of Internet Explorer.

Your browser may be 'caching' pages from the past and as a result giving the impression that you are being logged out. The easiest way to resolve this is to clear your cookies and your temporary internet files.

This can be done by clicking Tools in the top left, then Internet Options, then on the dialogue that opens in Internet Explorer 6, within the section titled Temporary Internet files, select to Delete Cookies and Delete Files. When the dialogue opens in Internet Explorer 7, under Browsing History choose Delete. Select to delete Temporary Internet Files and Cookies.

Once this is complete (it may take a few minutes) close all copies of Internet Explorer, reopen and then try to log back into the site.

To upgrade to the latest version of Internet Explorer on Windows go to: http://www.microsoft.com/ie. It is also recommended to install any updates from Windows Update ( http://www.windowsupdate.com/)

To upgrade to the latest version of Internet Explorer on Macintosh go to: http://www.microsoft.com/mac

To upgrade to the latest version of Netscape Navigator go to: http://netscape.com/download

To upgrade to the latest version of Mozilla Firefox go to: http://www.mozilla.org/products/firefox

Using IE 6.0 or above:

• Click on 'Tools'
• 'Internet Options'
• 'Advanced Tab'
• Scroll down to Security and make sure SSL 3.0 is ticked and click 'OK'

For Netscape Navigator v 7 or above:

• Select 'Tools' followed by Security Info
• Click on Navigator and check 'Enable SSL' (Secure Sockets Layer) v3
• Click on 'OK'

Telephone: 0870 240 7047 (within the UK), +44 1509 68 6628 (outside of UK)
Fax: +44 (0)1509 68 6636
Opening hours: 8am to 7pm Mon to Sat, Sun 8am to 8pm

Or email using our feedback form