If you have lost or damaged baggage, please follow the advice below.
If you find that your baggage is damaged or has not arrived at the baggage arrivals, please contact a bmi staff member immediately. Details of your baggage will be taken and assistance offered.
If your baggage is delayed, you will be given a ten-character WorldTracer reference number. We will start to trace your bags and when found we will contact you and arrange a convenient time for delivery.
You can check the latest update on your delayed baggage by entering your baggage reference number and surname on the World baggage tracer.
If you wish to speak to a baggage agent please telephone the number given to you at the time your baggage was reported missing or call 0844 8484 888.
If you have misplaced your bag or belongings in the airport terminal, please contact the individual airport for assistance.