How to contact us

If you simply wish to feedback comments about our site, please use our feedback form.

For overseas sales office contact information, view our list of international sales offices.

Reservations and general enquiries
Telephone	0844 8484 888 +44 (0)1332 64 8181 (callers outside UK)
Fax	01709 314993
Opening hours	24 hours, 7 days a week

Diamond Club enquiries and reservations
Telephone	0844 8480 808 (UK) Blue, Blue Plus and Silver members. 0845 608 7788 for Gold members. +44 (0)1332 854274 (outside UK)
Fax	+44 (0)1623 724099
Address	Diamond Club PO Box 5050 Annesley Nottingham NG15 0DL United Kingdom
Opening hours	Mon to Fri 8am to 8pm Sat and Sun 8am to 6pm
More info

Group reservations (10 or more passengers)
Telephone	0844 8484 567
Opening hours	Mon to Fri 9am to 5.30pm
More info

bmi American Express® Credit Cards from MBNA Customer Services
Telephone	0800 096 8679
Address	MBNA Europe Bank Ltd Chester Business Park Wrexham Road Chester CH4 9FB
Opening hours	24 hours, 7 days a week
More info

Chauffeur Drive contact telephone numbers
UK	0844 8483 322(24 hours)
Dublin, Freetown, Khartoum, Addis Ababa and all other destinations out of office hours.	+44 1332 646409
Aleppo	+963 21 2121 587
Almaty	+7 727 2724040
Amman	+962 65548951
Baku	+994 12 4970500
Beirut	+961 1 747777
Bishkek	+996 312 664922
Cairo	+20 23954888
Damascus	+963 11 2239800
Dammam	+966 (0) 3 8979691
Jeddah	+966 (0) 2 2633009
Kiev	+38 496 0531
Moscow	+7 495 7999309
Riyadh	+966 (0) 1 2190512
Tbilisi	+995 32 940719 / 940720
Tehran	+98 21 2204552
Tel Aviv	+972 3 7951588
Yerevan	+374 10 521383 / 528220

Europcar car rental, Customer Services
Telephone	0871 384 0230
Opening hours	Mon to Sat 8am to 8pm, Sun 10am to 3pm

Hotel reservations and customer services
Telephone	0203 024 7658
Opening hours	Mon to Fri 9am to 9pm, Sat and Sun 10am to 5pm

Combined flight + hotel reservations Amendments and cancellations
Telephone	0870 6070 555
Opening hours	Mon to Sun 7am to 11pm

Combined flight + hotel reservations

Amendments and cancellations

Telephone

0870 6070 555

Opening hours

Mon to Sun 7am to 11pm

AIG travel insurance
Telephone (claims)	0870 990 8144
Telephone (general queries and refunds)	0207 954 7898
Email (general queries)	bmitravelinsurance@AIG.com
Opening hours	Mon to Fri 8.30am to 5.30pm Sat 9am to 2pm

NCP car parking
Telephone (automated car park information)	0871 222 8575
Telephone (customer services)	0871 699 2146
Email (customer services)	ncpbmi@europe.rci.com
Opening hours	Mon to Fri 9am to 7pm Sat, Sun, bank hols 10am to 4pm

Baggage claims
Telephone	0844 8484 888
Opening hours	Mon to Sun 8am to 8pm
More info
Lost baggage tracer

Special assistance
Please let us know if you have a special request or require wheelchair assistance at least 48 hours before travel. For flight numbers BD7000 to BD8999 see charter below.
Telephone	0844 8484 888 01332 854015 (textphone for the deaf)
Opening hours	Mon to Sun 7am to 9pm
More info

Highflyers
Telephone	01623 724529
Fax	01623 724099
Address	Highflyers PO Box 5050 Annesley Nottingham NG15 0DL United Kingdom
More info

Company Rewards
Please note this email address should only be used for enquiries regarding Company Rewards. Emails relating to other enquiries will be disregarded.
Email	rewards@flybmi.com
Telephone	+44 (0)208 990 5228 - option 7
Address	Company Rewards Donington Hall Castle Donington Derby DE74 2SB United Kingdom
Opening hours	Mon to Fri 9am to 5.30pm
More info

Refunds
Telephone	01332 854534
Opening hours	Mon to Fri 9am to 3.30pm (message service out of hours)
Address	Revenue Services Department bmi Donington Hall Castle Donington Derby DE74 2SB
More info

Customer Relations (post flight enquiries only)
Telephone	01332 854321 (UK) 1 866 716 3790 (US)
Opening hours	Mon to Fri 9.00am to 5.00pm
Fax	01332 854875
Address	Customer Relations bmi Donington Hall Castle Donington Derby DE74 2SB
More info

Technical Support (online booking queries)
Telephone	0870 240 7047 +44 (0)1509 686628 (outside UK)
Opening hours	Mon to Sat 8am to 7pm, Sun 8am to 8pm
More info

bmi Head Office
Telephone (switchboard)	+44 (0)1332 854000
Opening hours	Mon to Fri 8am to 6pm
Address	bmi Donington Hall Castle Donington Derby DE74 2SB

Cargo Department
Telephone	0844 243 0600
Email	cargo.planning@flybmi.com
Opening hours	Mon to Sun 7am to 8pm
bmicargo.com

Charter Department (enquiries for charter flight numbers BD7000 to BD8999)
Telephone	0844 244 7040
Opening hours	Mon to Fri 9am to 5pm

bmibaby reservations
Telephone	0905 8 28 28 28* - UK sales centre 1 890 340 122 - Ireland 34 902 100737 - Spain +44 870 126 6726 - All other calls (from outside the UK) *Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more.
Opening hours	Mon to Sun 8am to 9pm
bmibaby.com

bmibaby reservations

Telephone

0905 8 28 28 28* - UK sales centre
1 890 340 122 - Ireland
34 902 100737 - Spain
+44 870 126 6726 - All other calls (from outside the UK)

*Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more.

Opening hours

Mon to Sun 8am to 9pm

bmibaby.com

New bmi Corporate Sales enquiries only
Email	businessdevelopment@flybmi.com

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Windmills - Molens van Kinderdijk, Nederland - Holland

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