About us

Refunds

For voluntary refund requests prior to travel you are required to cancel your booking via the Manage My Booking facility on the flybmi.com website or via the British Midland International Reservations office on 0844 8484888. Any applicable refund due will then be processed by the Revenue Services team back to the original form of payment. Please note you will be charged the applicable cancellation and administration fee as per the agreed terms and conditions of your booking.

If you have a non- refundable ticket that you have not been able to travel on, please contact your travel insurers.

Should your booking have been made via a Travel agent please contact them regarding your refund request.

For any other refund requests please use the web mail request form below or contact the Revenue Services department at the following address..

British Midland International
Revenue Services department
Donington Hall
Castle Donington
Derby
DE74 2SB
Telephone: 01332 854534
Hours: 9am - 5pm, Mon to Fri

Subject of email

* Nature of your request:

* Application reference

Personal details

* Title

* First name

* Surname

* Email address

* Telephone Number

Your flight

* Booking reference

(6 characters e.g. XDIDPI)

Flight number

(e.g. BD123)

Flight departure date

Departure airport

Arrival airport

Please note
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Смоленский собор/Cathedral of Our Lady of Smolensk

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