Contact us

How to contact us

Use the following contact information to get in touch.

If you simply wish to feedback comments about our site, please use our website feedback form.

For individual airport numbers view our airport information.

For overseas sales office contact information, view our list of international sales offices.

Reservations and general enquiries
Telephone	0870 6070 555 +44 (0)1332 64 8181 (callers outside UK)
Fax	01709 314993
Opening hours	24 hours, 7 days a week

Diamond Club enquiries and reservations
Telephone	0870 606 9977 (UK) Blue, Blue Plus members +44 (0)1332 854274 (outside UK)
Fax	+44 (0)1623 724099
Address	Diamond Club PO Box 5050 Annesley Nottingham NG15 0DL United Kingdom
Opening hours	Mon to Fri 8am to 8pm Sat and Sun 8am to 6pm
More info

Group reservations (10 or more passengers)
Telephone	0870 1222 888
Opening hours	Mon to Fri 9am to 5.30pm
More info

Hertz car rental, Customer Services
Telephone	0870 844 4844
Opening hours	24 hours, 7 days a week

Hotel, flight+hotel reservations, Customer Services (for bookings made after 27 February 2008)
Telephone	+44 (0)203 0247 658
Opening hours	Mon to Fri 9am-9pm, Sat and Sun 10am to 5pm

Hotel reservations, Customer Services (for bookings made on/before 27 February 2008)
Telephone	0871 720 0696
Opening hours	24 hours, 7 days a week

AIG travel insurance
Telephone (claims)	0870 990 8144
Telephone (general queries and refunds)	0207 954 7898
Email (general queries)	bmitravelinsurance@AIG.com
Opening hours	Mon to Fri 8.30am to 5.30pm Sat 9am to 2pm

NCP car parking
Telephone (automated car park information)	0871 222 8575
Telephone (customer services)	0871 699 2146
Email (customer services)	ncpbmi@europe.rci.com
Opening hours	Mon to Fri 9am to 7pm Sat, Sun, bank hols 10am to 4pm

Baggage claims
Telephone	0870 240 0182
Opening hours	Mon to Sun 8am to 8pm
More info
Lost baggage tracer

Special assistance
Please let us know if you have a special request or require wheelchair assistance at least 48 hours before travel. For flight numbers BD7000 to BD8999 see charter below.
Telephone	0870 6070 555 01332 854015 (textphone for the deaf)
Opening hours	Mon to Sun 7am to 9pm
More info

Highflyers
Telephone	01623 724529
Fax	01623 724099
Address	Highflyers PO Box 5050 Annesley Nottingham NG15 0DL United Kingdom
More info

Refunds
Telephone	01332 854534
Opening hours	Mon to Fri 9am to 3.30pm (message service out of hours)
Address	Revenue Services Department bmi Donington Hall Castle Donington Derby DE74 2SB
More info

Customer Relations (post flight enquiries only)
Telephone	01332 854321 (UK) 1 866 716 3790 (US)
Opening hours	Mon to Fri 9.30am to 4.30pm
Fax	01332 854875
Address	Customer Relations bmi Donington Hall Castle Donington Derby DE74 2SB
More info

Technical Support (online booking queries)
Telephone	0870 240 7047 +44 (0)1509 686628 (outside UK)
Opening hours	Mon to Sat 8am to 7pm, Sun 8am to 8pm
More info

bmi Head Office
Telephone (switchboard)	+44 (0)1332 854000
Opening hours	Mon to Fri 8am to 6pm
Address	bmi Donington Hall Castle Donington Derby DE74 2SB

Cargo Department
Telephone	0870 240 0203
Email	cargo.planning@flybmi.com
Opening hours	Mon to Sun 7am to 8pm
bmicargo.com

Charter Department (enquiries for charter flight numbers BD7000 to BD8999)
Telephone	0870 240 7040
Opening hours	Mon to Fri 9am to 5pm

bmibaby reservations
Telephone	0871 224 0224 for UK passengers
Opening hours	Mon to Sun 8am to 8pm
bmibaby.com

New bmi Corporate Sales enquiries only
Email	businessdevelopment@flybmi.com

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